Comments on: Gilt Groupe: The art of the private sale (Part I) http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html The Business of Fashion is the daily must-read for fashion creatives, business professionals and entrepreneurs in more than 150 countries around the world. Wed, 10 Mar 2010 19:29:18 +0000 http://wordpress.org/?v=2.8.6 hourly 1 By: Kellie http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-7025 Kellie Fri, 24 Apr 2009 15:03:00 +0000 http://www.businessoffashion.net/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-7025 So I have ordered from Gilt in the past and been very pleased with both the quality and the arrival time, but early this month I ordered a $200 dress from them....which never arrived. They provided a tracking number (which UPS didn't recognize) and though I called them five times and sent three e-mails over the course of 2 weeks I never received a response. The first time I called, I was allowed to leave a general voicemail message. On subsequent calls that option had been removed. I've called five times during business hours, all at different times of day, and never been able to reach a customer representative. The website makes a big deal about customer service, but I've been spectacularly disappointed. What gives? Anyone else had similar problems? So I have ordered from Gilt in the past and been very pleased with both the quality and the arrival time, but early this month I ordered a $200 dress from them….which never arrived. They provided a tracking number (which UPS didn’t recognize) and though I called them five times and sent three e-mails over the course of 2 weeks I never received a response. The first time I called, I was allowed to leave a general voicemail message. On subsequent calls that option had been removed. I’ve called five times during business hours, all at different times of day, and never been able to reach a customer representative. The website makes a big deal about customer service, but I’ve been spectacularly disappointed. What gives? Anyone else had similar problems?

]]> By: MikeC http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-5268 MikeC Fri, 13 Mar 2009 03:12:43 +0000 http://www.businessoffashion.net/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-5268 I recently joined Gilt Groupe, and Its amazing. I absolutely love the sales because I can shop from my own home, but the only problem is that most of the items are gone relatively fast. If you want more information, here is a link to a forbes article about gilt groupe http://www.forbes.com/forbes/2008/0225/070.htm I recently joined Gilt Groupe, and Its amazing. I absolutely love the sales because I can shop from my own home, but the only problem is that most of the items are gone relatively fast.

If you want more information, here is a link to a forbes article about gilt groupe

http://www.forbes.com/forbes/2008/0225/070.htm

]]> By: Kelly Doherty http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-4368 Kelly Doherty Mon, 09 Feb 2009 06:24:42 +0000 http://www.businessoffashion.net/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-4368 Hi Rachel, I'm looking for Mehdi Nedir of Ghiso Sa , I'm sure you remember him. Can you help me ? It's been along time. Hi Rachel, I’m looking for Mehdi Nedir of Ghiso Sa , I’m sure you remember him. Can you help me ?
It’s been along time.

]]> By: Becky http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-504 Becky Thu, 25 Sep 2008 06:53:52 +0000 http://www.businessoffashion.net/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-504 An invitation to Guilt Groupe Click Here http://www.gilt.com/invite/rosered1978 An invitation to Guilt Groupe Click Here http://www.gilt.com/invite/rosered1978

]]> By: hypnos_420 http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-505 hypnos_420 Tue, 17 Jun 2008 01:35:20 +0000 http://www.businessoffashion.net/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-505 Well I assume that these ladies have a good feeling for the people who they can trust and only a fool would take advantage of advantage. They also strategically price their items and market them that it would be unwise not to wear and try to resale. The prices that they choose are also the amount anybody could try to get for the same item if they were successful at advertising and the actual sale. The only time really anybody would pay a max for an article of clothing is if it is extremely rare, intricate, or popular however some people may have eccentric tastes that they accomodate with ridiculous prices. Well I assume that these ladies have a good feeling for the people who they can trust and only a fool would take advantage of advantage. They also strategically price their items and market them that it would be unwise not to wear and try to resale. The prices that they choose are also the amount anybody could try to get for the same item if they were successful at advertising and the actual sale. The only time really anybody would pay a max for an article of clothing is if it is extremely rare, intricate, or popular however some people may have eccentric tastes that they accomodate with ridiculous prices.

]]> By: JeanClaude http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-506 JeanClaude Wed, 19 Dec 2007 11:22:14 +0000 http://www.businessoffashion.net/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-506 An interesting concept that is susccessful in Europe (the mentioned Vente Privee). However, isn't there already Bluefly.com in the US offering previous season designer brand products for discounted prices? There I can choose from a large variety vs. the limited choice for a limited time (we know creating the sense of scarcity works) at Gilt. An interesting concept that is susccessful in Europe (the mentioned Vente Privee). However, isn’t there already Bluefly.com in the US offering previous season designer brand products for discounted prices? There I can choose from a large variety vs. the limited choice for a limited time (we know creating the sense of scarcity works) at Gilt.

]]> By: T http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-507 T Sat, 01 Dec 2007 10:35:28 +0000 http://www.businessoffashion.net/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-507 It would be interesting to know how they maintain the exclusivity and quality of the memberships. I would assume that some members might re-sell their discounted goods and this would undervalue their business model. It would be interesting to know how they maintain the exclusivity and quality of the memberships. I would assume that some members might re-sell their discounted goods and this would undervalue their business model.

]]> By: Miss Gretchen http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-508 Miss Gretchen Mon, 26 Nov 2007 09:58:08 +0000 http://www.businessoffashion.net/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-508 I had been attempting to work up a succinct group of thoughts on how the idea of the sample sale and "fashion insider-ness" has possibly hurt the department stores and driven the Forever 21/H&M model. . .bemoaning the way in which a person used to have a relationship with a salesperson at a boutique or department store and how that is becoming a thing of the past. . .but this idea of the Gilt Groupe (love the name) seems to be having the best of both worlds in a way which is accessible to fashionable women who may not live in a major fashion city, and that appeals to me. Interesting! I had been attempting to work up a succinct group of thoughts on how the idea of the sample sale and “fashion insider-ness” has possibly hurt the department stores and driven the Forever 21/H&M model. . .bemoaning the way in which a person used to have a relationship with a salesperson at a boutique or department store and how that is becoming a thing of the past. . .but this idea of the Gilt Groupe (love the name) seems to be having the best of both worlds in a way which is accessible to fashionable women who may not live in a major fashion city, and that appeals to me. Interesting!

]]> By: Barbara Alexander http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-509 Barbara Alexander Sat, 24 Nov 2007 23:58:29 +0000 http://www.businessoffashion.net/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-509 You are on the money, JR. You are on the money, JR.

]]> By: G Sar http://www.businessoffashion.com/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-510 G Sar Sat, 24 Nov 2007 00:39:39 +0000 http://www.businessoffashion.net/2007/11/gilt-groupe-the-art-of-the-private-sale-part-i.html#comment-510 It's certainly an intriguing business model. One challenge will be finding the right balance between growing the membership base to achieve economies of scale while, essentially, flying under the mainstream radar so as to not harm brand-equity or tangentially sully any of the brands with the 'sale label' or price point. It’s certainly an intriguing business model. One challenge will be finding the right balance between growing the membership base to achieve economies of scale while, essentially, flying under the mainstream radar so as to not harm brand-equity or tangentially sully any of the brands with the ’sale label’ or price point.

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