Etail 3.0 takes customer service to the next level (Mad.co.uk)
"The industry body for global online retailing, IMRG, predicts that by the end of this year, 20 percent of the UK's £300bn retail business will be e-commerce. Fashion brands such as ASOS (originally "As seen on screen"), Net-A-Porter, jewellery and diamond specialists Blue Nile, optician business Glasses Direct and many others are providing sophisticated customer-focused experiences that leave their high street rivals trailing in their wake."
British Fashion Council ups commitment to new talent (Drapers)
"The British Fashion Council (BFC) has appointed Sarah Mower as its first ambassador for emerging talent."
Thierry Mugler is back after a decade in the fashion wilderness (Telegraph)
"After a decade in the fashion wilderness, his outrageous power-clothes pushed aside by the bony elbow of waif-chic, Thierry Mugler is back and lending maximum impact to Beyoncé's killer curves on her new world tour."
Merchandisers ...what exactly do they do? (Guardian)
"The word "merchandising" has echoes that ring down the centuries, and reminds us, among other things, of Shakespeare's Venetian merchant, trading goods from far off lands in a strange currency called the ducat. But the basic disciplines of merchandising have endured, and are as relevant in the 21st-century retail environment as they were in the Bard's day."