Teabag Window Display, Anthropologie London | Source: The Business of Fashion

LONDON, United Kingdom — The majority of luxury brands have spent the past fifteen years investing in retail networks in both established and emerging luxury markets. Flagship stores, one more extravagant than the last, were built in Tokyo, New York, Paris, and Beijing. The design directive for these spaces was singular and focused, showcasing exclusive products in an environment which communicated a carefully crafted image to the consumer.

Earlier this year, Net-a-Porter announced a trebling in profits. The success of the online retailer contrasted sharply with poor performances in brick and mortar retail elsewhere. This was just one signal that helped to (finally) drive home the importance of the Internet as a distribution channel for luxury fashion. Business models are quickly being updated to reflect this change, but while fashion plays catch up with consumers’ online buying habits, transformations in consumer expectations of the traditional retail channel have also been swift and pronounced.

Having already invested in hundreds of thousands of square footage of retail space in recent years, it is more important than ever for luxury brands to protect their return on investment. Retail spaces must provide shoppers a compelling reason to leave the house, enter a store, and spend money. So, what is it exactly that will lure customers back to bricks and mortar?

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