The Business of Fashion
Agenda-setting intelligence, analysis and advice for the global fashion community.
Agenda-setting intelligence, analysis and advice for the global fashion community.
NEW YORK, United States — Macy's Inc. is struggling to process credit cards in its stores, a painful setback as the retailer kicks off the holiday season.
“It is taking longer than usual to process some credit and gift cards,” Radina Russell, a spokeswoman for the Cincinnati-based chain, said in an email. “But we have added additional associates to the floor.”
Social-media users around the US have complained the company’s payment systems aren’t working, spurring long lines and abandoned purchases.
The glitch marks the latest headache for a retailer that’s trying to get back on its feet. Macy’s has suffered 11 straight quarters of same-store sales declines, but chief executive Jeff Gennette said earlier Friday that he was optimistic about this Black Friday — the traditional start to the year-end selling season.
ADVERTISEMENT
The company is “working to resolve the issue as quickly as possible,” Russell said.
By Lindsey Rupp; Editor: Nick Turner.
From analysis of the global fashion and beauty industries to career and personal advice, BoF’s founder and CEO, Imran Amed, will be answering your questions on Sunday, February 18, 2024 during London Fashion Week.
The State of Fashion 2024 breaks down the 10 themes that will define the industry in the year ahead.
Imran Amed reviews the most important fashion stories of the year and shares his predictions on what this means for the industry in 2024.
After three days of inspiring talks, guests closed out BoF’s gathering for big thinkers with a black tie gala followed by an intimate performance from Rita Ora — guest starring Billy Porter.