At its earnings press conference on July 11, the Uniqlo owner’s CFO Takeshi Okazaki said he “thinks” that the impact of a boycott of Japanese goods wouldn’t last long.
In its statement, Fast Retailing clarified that the remarks were intended to mean that the company “hoped” the impact wouldn’t be long-lasting, and apologised for upsetting Korean customers.
The remarks were “insufficient,” it said, and unintentionally conveyed the impression that the company expected the boycott movement wouldn’t last long. It also posted the remarks on its Japanese website.
Credit-card purchases at Uniqlo stores in South Korea dropped 26 percent recently, according to an analysis by a credit card company cited by the JoongAng Ilbo newspaper.
By Gearoid Reidy; editors: Gearoid Reidy and Sophie Jackman.