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How to Encourage Employee Accountability (Harvard Business Review)
Questions like, “What did you learn this month?” or “What do you feel most proud of?” stir employees’ eagerness to tell their stories of achievement and struggle.
How to Talk About Inclusion (Inc.)
In the event that someone calls you out, think before you react. First, thank the person for sharing this valuable feedback with you. Second, think about their input. What does it mean? Third, respond positively. Fourth, act on what you learn.
Tone counts for a tonne in most interactions, especially when you are declining someone’s overture, so lean heavily on it to keep things feeling harmonious.