Neiman Marcus’s Lana Todorovich shared how the retailer is navigating the luxury retail sector’s transformation with an emphasis on the customer experience, and how retail careers are changing in the sector.
While job losses aren’t happening at the same pace as in Silicon Valley, retailers facing slowing demand and rising operating costs are starting to make cuts.
Creative experiences and a less-standardised approach to operations and design have helped iconic stores like Selfridges, Liberty and Le Bon Marché resist multi-brand retail’s decline.
BoF sits down with Eric Severson, chief people and belonging officer of NMG, and his people services team, to learn how the company uses analytics to modernise its people strategy and culture today.
BoF meets employees at the luxury retailer to learn how the parent company to Neiman Marcus and Bergdorf Goodman is approaching the modern workplace, with environmental social governance at its core.