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Warehouse Quality & Returns Project Manager

Employer
Zalando
Location
Berlin
Closing date
19 Aug 2020

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Function
Logistics & Supply Chain
Level
Manager
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Job Details

Zalando processes millions of units per year in our returns centers. As the warehouse quality & returns project manager, you will be monitoring and managing these processes from a quality of product perspective to ensure the ultimate customer experience. This role requires deep analysis and monitoring of our returns data, translating it into impactful projects to drive business improvement.

WHERE YOUR EXPERTISE IS NEEDED
  • Identify and drive end to end improvement opportunities by building business cases and project proposals from analysis of data gathered from internal audits and returns.
  • Data Handling
  • Develop and maintain strong connections with our logistics team, ensure constant exchange of information and optimize relevant processes.
  • Track performance based on set targets and KPIs. Ensure corrective actions/ projects are in place whenever deviations occur from targets or trends arise. Reactive to data results.

WHAT WE'RE LOOKING FOR
  • Strong analytical mindset with a solid knowledge in Microstrategy, strong Excel, power pivot, power query is required. SQL, VBA knowledge and experience working with QMS (Quality Management Systems) and AQL systems would be beneficial.
  • Strategic and problem solving skills with the intention to drive and implement changes. Strong process and project management skills with a pragmatic, solution oriented approach.
  • 3 to 5 years professional experience in the textile industry in a similar role
  • Studies in garment/shoe/leather technology or equivalent education through relevant experiences (apprenticeship, retail, quality management/factory) beneficial.

PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere.
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store​
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
 Berlin
Germany
10243
Germany
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