Service Advisor - Cartier

Recruiter
Richemont
Location
Beverly Hills, United States
Posted
29 May 2020
Closes
01 Sep 2020
Ref
13376-en_US
Level
Manager
Cartier

SERVICE ADVISOR - BEVERLY HILLS

KEY RESPONSIBILITIES

Create exceptional client relationships resulting in consistent service achievement:
  • Provide a consistently excellent client experience by creating and celebrating memorable moments for our clients and boutique visitors
  • Ability to partner with boutique colleagues on sales (accessories, watches and jewelry)
  • Foster authentic client connections, new and existing, by utilizing CRM and networking initiatives to result in long-term and trusted relationships with our clients
  • Expertly discover clients' needs, expectations, and discuss appropriate solutions while consistently enriching the client database
  • Inspire clients by further engaging them in our Cartier lifestyle, values, and full range of products
  • Proactively manage client situations and provide consistent follow-up to develop relationships while maintaining the Maison high standards
  • Consistently reach and exceed all KPIs


Develop industry and Maison knowledge:
  • Develop deep understanding and knowledge of the Maison and products to convey Cartier heritage and values-specifically client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links)
  • Effectively use the rich history of the Maison to inspire clients and colleagues
  • Remain current on all industry news and the local/global competition to effectively manage client relationships


Be a Maison Ambassador:
  • Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone


Exhibit operational excellence & compliance:
  • Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies
  • Participate in the daily set up and break down of boutique for opening and closing
  • Actively participate in boutique projects (daily/weekly/monthly/yearly inventories, audit preparation, organization and restocking of supplies, etc.)
  • Assist in the merchandising and overall daily maintenance of the boutique (e.g. maintain proper visual standards; product maintenance and understock organization, cleanliness)
  • Understand and comply with security and operational procedures (e.g. product handling, inventory control, transaction processing including payments, etc.)


YOUR PROFILE
  • Four year college degree preferred
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is a plus
  • Previous experience in luxury retail, service or hospitality industry is preferred
  • Adequate computer skills and use of technology
  • Additional language skills are a plus
  • Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
  • Must be able to stand all day
  • Excellent interpersonal and communication skills are required
  • Enthusiastic approach with clients and colleagues
  • Entrepreneurial spirit to develop their own business and build long lasting client relationships
  • Creativity in developing new ways to interact and engage with clients
  • Collaborative approach with ability to foster a united work environment with a "can do" attitude
  • Strong understanding of client service needs and priorities (internal and external)
  • Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
  • Ability to work in a fast-paced, evolving environment
  • Intellectual curiosity and passion for learning