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Boutique Manager, Cartier - Cartier

Employer
Richemont
Location
Riyadh, Saudi Arabia
Closing date
22 Jun 2020

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Job Details

Cartier

Job mission
As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager/Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Main accountabilities:

1. Team Management & People Development:
  • Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
  • Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement
  • Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication
  • Supervises on a day-to-day basis the Care Service team

2. Boutique Performance & Sales Achievement:
  • Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
  • Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary
  • Optimizes boutique performance and profitability
  • Monitors boutique KPIs

3. Boutique Operations & Administration:
  • Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines
  • Supervises the boutique back office and administration
  • Oversees the boutique maintenance

4. Client Relationship & Portfolio Development
  • Is the warrant of a unique and highly professional client service within the boutique
  • Leads the implementation and monitoring of the ROI for client relationship programs and actions
  • Acts as an Ambassador of the Maison and builds direct contact with VIPs


Job Requirements:
  • Becholar's Degree
  • Minimum 5 - 7 years of related work experience preferred in high end luxury
  • People Management and leadership skills
  • Business acumen
  • Strategic thinking
  • Client intelligence
  • Excellent representation skills
  • Fluent in Arabic and English

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH

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