Personal Shopper & Customer Assistance
We are looking for a new Personal Shopper & Customer Assistance to join La DoubleJ team. We’re on the lookout for someone with previous sales experience. The ideal candidate for this role should have an important customer-centric approach, motivation to work in a fast and growing environment, showing a great sense of style and excellent English skills.
What you’ll do:
- Develop and monitor La DoubleJ’s VIP client database, in order to develop individual customer in addition to analysis from customer insight and the marketing analyst.
- Respond to all La DoubleJ customer queries via social media and email
- Develop the one-to-one relationship between the brand and its customers
- Increase the number of direct relationships La DoubleJ has with its customers
- Provide hands-on support, in person and via messaging, to help customers find the right style and size during their online shopping experience
- Be part of the customer Care team to resolve V.I.P customer issues as necessary
- Develop new and update current selling tools (e.g. Special Look Books)
- Support the Sales team during the brand sales campaigns