Personal Shopper & Customer Assistance

La DoubleJ
Milano, Italy
09 May 2020
08 Jun 2020
Full Time

We are looking for a new Personal Shopper & Customer Assistance to join La DoubleJ team. We’re on the lookout for someone with previous sales experience. The ideal candidate for this role should have an important customer-centric approach, motivation to work in a fast and growing environment, showing a great sense of style and excellent English skills.

 What you’ll do:

  • Develop and monitor La DoubleJ’s VIP client database, in order to develop individual customer in addition to analysis from customer insight and the marketing analyst.
  • Respond to all La DoubleJ customer queries via social media and email
  • Develop the one-to-one relationship between the brand and its customers
  • Increase the number of direct relationships La DoubleJ has with its customers
  • Provide hands-on support, in person and via messaging, to help customers find the right style and size during their online shopping experience
  • Be part of the customer Care team to resolve V.I.P customer issues as necessary 
  • Develop new and update current selling tools (e.g. Special Look Books)
  • Support the Sales team during the brand sales campaigns