Analyst - Order Management

About Gap Inc.

Our past is full of iconic moments - but our future is going to spark many more. Our brands - Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City - have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we're more than the clothes that we make. We know that business can and should be a force for good, and it's why we work hard to make product that makes people feel good, inside and out. It's why we're committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.

About the role

This role provides expertise on Order Management, logisticssystems and processes for the Global Brand Franchise teams. Deliver successfulFranchise Order Management services for Gap, Banana Republic and Old NavyFranchise and wholesale customers by effectively planning and prioritizingtasks. Leverage understanding of Gap Inc.'s product pipelines to efficientlyorganize team resources and resolve problems related to orders.

What you'll do

• Deliverquality results in line with operations schedule
• Prioritizingtasks to meet or exceed customer service standards
• Conductorder acceptance and changes in a timely manner to ensure on time delivery
• Systemvalidation of assortment set up in SAM and alignment with Purchase Ordersystems
• Communicatewith the MST offices to ensure timely placement of orders
• Ensurecustomer information is complete and accurate in the system and complies withthe current business rules and policies
• Maintainfavorable contacts with Franchisees and internal business partners.
• Useinnovative problem-solving skills and past experiences to address a broad rangeof problems and develop appropriate recommendations for resolution
• Worksdirectly with Franchisees as customer facing representative responsible forprocessing claims in line with the current policy
• AssistRegional teams, Merchandising and Finance in researching authentication ofbilling, adjustments, and credits/debits
• Identifysource or root cause of issue and make recommendation to Manager on the bestpractices
• Onboardand train new team members on new initiatives, procedures and processes whereappropriate
• Executeand communicate order changes to cross functional business partners andfranchisees
• Responsiblefor seeding Purchase Orders for all brands and managing issues resolution tosupport through to completion with MST, Production and Merchants

Who you are

• Bachelor'sdegree preferred or comparable business experience
• 1-2years' retail experience desired
• DemonstratedCustomer Service skills
• Goodinterpersonal skills
• Detailedoriented and excellent organizational skills
• Mustbe flexible under changing priorities
• Mustconsistently work within time critical deadlines while maintaining a strongemphasis on accuracy
• IntermediateExcel
• Goodcommunication skills in both the spoken and written mediums
• Aptitudeto learn technical applications quickly

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees