Account Manager

In this role you will build strong relationships with clients ensuring they engaged and committed to drive business results.

Key Responsibilities

• Onboard and maintain new and existing boutique accounts
• Engage and maintain the boutique generating profitable results
• Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
• Manage private client sales division/online sales against product deliveries
• Drive all promotional activities
• Review account performance and profitability
• Onboard new boutique accounts and supervise operational setup and quality control
• Ensure excellent service & follow up to both boutique account and customers
• Drive all service KPI's and ensure business needs are met

The Ideal Candidate Key Skills and Experience

• Minimum 5-7 years experience
• Experience (online or offline) ideally from a fashion/luxury retail, brand or wholesale environment
• Ability to easily build relationships and maintain relationships
• Outstanding skills in sales/negotiation techniques and strong analytical ability
• Experience managing P&L and budgeting
• Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace
• Excellent sense of prioritization and timing
• Experience and expertise using excel (pivots) and use of data tools to obtain and/or assess analytical information;
• Articulate communication both verbal and written

Language skills

• English, Full professional proficiency