Customer Service Advisor

Recruiter
Farfetch
Location
Dubai, AE
Posted
05 Jun 2020
Closes
04 Jul 2020
Ref
fbe9c553-390a-4753-a70a-cfc68917cad9
Function
Customer Service
Level
Manager
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

Operations

We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.

Dubai

Our Dubai office is located in the Dubai Design District, home to the region's growing community of creative thinkers. In our office, we are lucky to have some amazing furniture, some of which was designed locally and especially for us. Here we have some our of Marketing and Communications, Private Client and Customer Service teams.

Role & responsibilities:

We are looking for full-time Customer Service Advisors to be based in our Dubai office.

This is an exciting and extraordinary opportunity to work within an international team that has almost-obsessive dedication to excellence in Customer Service.

As Customer Service Agent, you will be responsible for:

Online Customer support via several channels including phone, email, and social media.

Support of sales by being aware of current trends, styles, and availability of products.

Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule.

Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions.

Being front line voice and ears of Farfetch.

Ideal candidate:

Has some luxury Customer Service background, whether on the shop floor or in an online contact center.

Has excellent verbal and written communication skills in Arabic and English (essential).

Possesses a genuine passion and confidence with the ability to deliver dazzling world-class Customer service by phone and email.

Resourceful and able to work with limited supervision and able to use personal initiative.

Positive, can-do attitude and approach to day-to-day challenges.

Self-assured with styling abilities to provide an individual service.

Available to work 45 hours a week and 2 days of weekend

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