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(Key) Account Manager (m/f/d)

Employer
Zalando
Location
Ansbach
Closing date
6 Jul 2020

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Function
Customer Service
Level
Manager

Job Details

THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • You have a degree or training in the commercial area
  • Ideally, you already gathered first experiences in fashion, sales and/or e-commerce
  • You have a technical understanding of processes (supply chain processes)
  • Customer Relationship Management is your strength and you enjoy building long-term customer relationships
  • You proactively analyze the further potential for the customer and support them becoming even more successful
  • Whether you speak to customers or the managing director, you always convince with strong communication and presentation skills
  • You are familiar with customer management/account management
  • Your way of working is result-oriented and independent
  • You are focused on entrepreneurial thinking and acting
  • You are fluent in spoken and written German and English



YOUR RESPONSIBILITIES
  • You are the direct contact for cooperation, collaboration and further development with international brands, market compatibility and administration
  • You are the first point of contact for our customers with general & sales issues
  • You are the connecting piece between the internal departments and the brands, marketplaces and platforms
  • You carry out projects according to guidelines and the rights in question
  • You independently execute projects and always keep an overview
  • You analyze your accounts and practice active success management
  • You create sales roadmaps and reports and present them to the customer


WHAT YOU CAN EXPECT FROM US
  • Open-minded tech-culture
  • Flat hierarchies & "Come as you are" culture
  • Supervised onboarding program
  • Flexible working hours & possibility to work from home
  • Unique working culture with plenty of creative freedom
  • Variety of health services
  • Modern offices in loft-style
  • Internal and external development opportunities
  • Free parking lots & immediate vicinity to train station
  • Legendary corporate events
  • 40% Zalando & 30% Zalando Lounge discount
  • Beverages & snacks for free
    ... and more!


INTERESTED?
Looking forward to receive your application!

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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