Senior Business Insights Specialist

Recruiter
Farfetch
Location
Porto, PT
Posted
06 Jun 2020
Closes
02 Aug 2020
Ref
df84d916-f1aa-4abc-bfb7-7c388dfda727
Function
Technology
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

Operations

We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.

Porto

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. We welcome new ideas and a large number of our people. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

The role

Our Senior Business Insights Specialist will be responsible to proactively anticipate future operational business needs in such areas like Shipping, Delivery, Payments&Fraud and Customer Service aiming to share the findings with multiple stakeholders for evaluation, estimation, implementation and monitoring. Additionally, our Senior Business Insights Specialist will perform benchmarking against major market players in order to prepare our services and features to support the company and market demands. This role requires close interaction with internal Operational and Tech teams as well as it may require interaction with platform clients remotely and minimum travel.

What you'll do

  • Pay close attention to market movements and direction by benchmarking against other players and occasionally attending forums and conferences on operational matters;
  • Connect with Platform clients in order to benchmark against competitors;
  • Transform this analysis into roadmap requirements;
  • Align those requirements with internal Operational and Tech team;
  • Support yearly Roadmap definition;
  • Close alignment with our Client Managers, Project Managers and Process & Continuous Improvement teams for future services/features improvements.


Who you are

  • A person with ideally a degree in Economics, Management or Engineering;
  • A person with 4-6 years of experience linked to Operations and Market Research, that has client-facing and project management skills with potential for short term growth:
  • High interests in E-commerce, Luxury Fashion and Technology are a plus:
  • A person with a high critical mind-set:
  • Very organized;
  • Highly capable of slicing complex problems and address it in a comprehensive matter;
  • A strong communicator with great interpersonal skills and a flexible approachable to adapt communication style to different stakeholders;
  • Knowledgeable of Excel and PowerPoint;
  • Fluent in English - both written and verbally (mandatory).

Our Senior Business Insights Specialist will be responsible to proactively anticipate future operational business needs and perform benchmarking against major market players in order to prepare our services and features to support the company and market demands.

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