Luxury Store Manager, Cannes

Location:  Cannes, France

Company Summary : 

With an illustrious history spanning more than six decades, La Perla was founded with innovation in mind and passion at its heart.  We are now embarking on a new chapter, combining the values of our heritage with a modern, global vision. With a top-class C-Suite driving strategy, we are intent on taking La Perla to the next level.  We have ambitious international aspirations as part of an energising transformation agenda and engaging the best talent will be the key to our success.

Position Summary:

We are seeking a Luxury Store Manager available from July for a period of 18 months to be part of a 3 member team at our new store in Cannes.

As Store Manager, you will have to ensure consistency of all  operations according to the internal guidelines, policies and procedures and be responsible for managing the team in order to maximise  sales and profitability, with a focus on providing an exceptional level of customer service and developing the customer database.
 

Key Responsibilities:

1) To maximise store profitability:

• Maximise the store sales performance and be willing to exceed the target
• Monitor and supervise the store staff
• Analyse selling and profitability of the store and take actions in order to obtain the highest profitability of the store
• Prepare and deliver reports to management 

2) To provide a high customer experience:

• Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty
• Maintain and expand the customer database by keeping accurate and relevant customer data and by delivering client outreach and clienteling actions
• Resolve all customer problems and complaints in a quick and effective manner

3) To manage HR aspects:

• Recruit, train, coach and discipline the store team
• Develop and motivate the store team in order to meet sales targets and follow the customer service standards
• Set goals for the store team, including KPIs
• Conduct daily briefings with the store team
• Conduct annual appraisals and regular performance reviews for store team members
• Ensure grooming standards are in compliance with internal guidelines

4) To maintain stock and visual merchandising:

• Enforce and ensure all policies and procedures are complied with attention to loss prevention
• Manage stock levels and make key decisions about stock control
• Ensure that presentation and visual standards are respected

5) Other operational functions:

• Organise special promotions, displays and event
• Work closely with corporate teams
• Maintain awareness of market trends by monitoring local competitors and trends, innovations and technology developments within the industry

Qualifications, Skills and Experience:

• Fluent in French and English. The knowledge of Russian will be strongly appreciated
• Minimum of 5 years' experience in management in the luxury retail industry
• Experience in leadership, motivation, training and development of retail staff
• Excellent communication and people management skills
• Strong commitment to customer service
• Proven CRM and clienteling experience 
• Target driven
• Proven track record in achieving sales targets
• Ability to work under pressure
• Confidence, initiative and enthusiasm
• Organisational, managerial and entrepeneurial competencies
• Decision making ability
• Teamwork oriented
• Empathy 
• Problem solving orientation
• Flexible to adapt to a changing environment