IT and Systems Assistant

London (Central), London (Greater) (GB)
11 Jun 2020
11 Aug 2020
Contract Type

Our Values:

  • Every day the energy, creativity and passion of Manolo permeates through our business.
  • We believe in the artist and the artisan; we are innovative while still protecting our heritage.
  • We believe in working proactively and being solution focussed.
  • We believe in upholding family values; we treat everyone with honesty and respect while nurturing our teams to deliver excellence.
  • We believe in making people smile.


To provide an efficient and proactive administrative and technical support for all Manolo Blahnik application systems, working closely with third-party supplies and actively participating in the implementation of new systems.


  • Carry out daily checks of all system interfaces and troubleshoot errors a/o rejects.
  • Be the first point of contact for all application system for all users.
  • Provide the retail stores and warehouses support including POS Application and hardware.
  • Liaise with our third-party suppliers for system issues resolution.
  • Maintenance and housekeeping of all applications.
  • Provide training and support to all users across the business on our internal systems.
  • Participate in the analysis, design, test and implementation of any new business applications and explore new possibilities.
  • Support the IT needs of our retail outlets.
  • Assist in supporting and maintaining IT infrastructure to ensure the day-to-day smooth running of the business with minimal downtime of all services for both local and remote colleagues.
  • Provide effective first line support including printer issues, Mac and Windows system issues, mobile devices and Wi-Fi problems across all areas of the business.
  • Support current and new IT projects
  • Set up equipment for employee use, performing or ensuring proper installation of operating systems, local domains, appropriate software and cabling where necessary.
  • Assist with new user desk setups, desk moves and associated cabling.
  • Assist in managing the company's asset database and ensure proper asset management and equipment tracking.
  • Create and maintain IT documentation where required by the company.
  • Escalate and reporting issues to the Junior Systems Manager as necessary.
  • Some travel may be required
  • Any other tasks as requested.

Skills and Experience Required:

  • Knowledge of basic programming languages (SQL, XML)
  • High attention to detail, organisation skills and workload prioritisation
  • Excellent communication skills, both verbal and written
  • Ability to multitask and to work accurately and effectively under pressure
  • Working knowledge of a range of general diagnostic utilities.
  • Robust troubleshooting and strong analytical skills.
  • Communication: Strong and effective presentation skills and ability to converse with a diverse range of people at all levels.
  • Demonstrate evidence of excellent customer service.
  • Excellent attention to detail.
  • Strong problem-solving skills with a strong, solution-based mindset. Ability to prioritise tasks and ensure delivery of results within tight deadlines.
  • Knowledge of network connectivity, protocols, network security devices, network types, including wireless, and common operating systems — Windows and Mac.
  • Confidence working with MAC OSX and pc.
  • Active Directory 2008 or 2012 server, Window 7, 8 & 10, OSX, IOS.

Skills and Experience Desired:

  • Level of Industry qualification e.g.- MCP, MCSE or A+, Network +
  • Previous database administration would be beneficial
  • Knowledge of Centric 8, Cegid (Y2), Jira would be beneficial
  • Computer science related degree in business systems or information systems
  • Previous experience in a similar role within a fashion/retail business
  • Italian language skills, both verbal and written would be beneficial