Customer Service Executive ( 12 months maternity cover, working remotely)

The Role

• Managing all aspects of SUITCASE customer service, including answering their queries and assisting with returns and refunds.
• Handling incoming customer queries in a timely fashion.
• Increasing SUITCASE Magazine's customer loyalty by understanding and addressing their needs.
• Responsible for maintaining customer databases and overall customer retention.
• Highlight, identify and resolve potential customer issues and help develop long-term solutions to mitigate these.
• Be an ambassador for the company as the first point of contact.
• Become a product expert to advise on best solutions for ecommerce partners. 
• Contribute new product ideas for the customer team.
• Build successful relationships with new ecommerce partners.
• Contributing ideas to marketing and social media strategies to promote products.

The Person

• Previous experience working in an ecommerce customer service environment.
• Strong communication skills - written and verbal.
• Experience in working towards monthly targets.
• Strong ability to overcome objections.
• You must be a great problem solver.
• Ability and willingness to take initiative.
• Ability to manage your own workload and work under pressure.
• Strong customer focus - customer first attitude.

   

Benefits

• WFH and WFH subsidy.
• Holiday allowance of 30 days (plus bank holidays).
• Company pension scheme.
• Regular company drinks and social events.