Customer Service Executive ( 12 months maternity cover, working remotely)

Location
Europe
Salary
£18k-22K DOE
Posted
17 Jun 2020
Closes
17 Jul 2020
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

The Role

  • Managing all aspects of SUITCASE customer service, including answering their queries and assisting with returns and refunds.
  • Handling incoming customer queries in a timely fashion.
  • Increasing SUITCASE Magazine's customer loyalty by understanding and addressing their needs.
  • Responsible for maintaining customer databases and overall customer retention.
  • Highlight, identify and resolve potential customer issues and help develop long-term solutions to mitigate these.
  • Be an ambassador for the company as the first point of contact.
  • Become a product expert to advise on best solutions for ecommerce partners. 
  • Contribute new product ideas for the customer team.
  • Build successful relationships with new ecommerce partners.
  • Contributing ideas to marketing and social media strategies to promote products.

 

The Person

  • Previous experience working in an ecommerce customer service environment.
  • Strong communication skills - written and verbal.
  • Experience in working towards monthly targets.
  • Strong ability to overcome objections.
  • You must be a great problem solver.
  • Ability and willingness to take initiative.
  • Ability to manage your own workload and work under pressure.
  • Strong customer focus - customer first attitude.

     

Benefits

  • WFH and WFH subsidy.
  • Holiday allowance of 30 days (plus bank holidays).
  • Company pension scheme.
  • Regular company drinks and social events.