Spec, Product & Education - Fort Myers - 11215 Metro Pkwy

Recruiter
Chico's
Location
Fort Myers, Florida, United States
Posted
24 Jun 2020
Closes
03 Aug 2020
Ref
7385
Function
Marketing
Level
Manager
Position Objective

This position is responsible for providing the Most Amazing Personal Service to our internal and external customer using company resources and follows company and brand policies and procedures. Uses technologies and follows processes in accordance with company standards to ensure operational efficiency & effectiveness. Supports learning and development of peers and reinforces company policies, procedures and values.

Functional Responsibilities

  • Handles engagement with internal customers to support our external customers. Follows Company and brand policies and procedures to quickly provide complete, accurate responses.
  • Handles marketing requests for mailers and emails, initiation of customer investigations when necessary, hand mailed requests, gift box requests, Newgistics label support.
  • Maintains the storefront area so that it is consistently current with new merchandise and marketing.
  • Creates and distributes communications that support the CSSC audience as needed
  • Assists in keeping the CSSC internal website updated with product, marketing, shipping and store information.
  • Creates and delivers training content.
  • Assists with CSSC training initiatives as necessary including: new hire, new product or system training, merchant sessions.
  • Alerts leadership of issues or concerns that may indicate a larger, underlying problem resulting in customer dissatisfaction, liability or loss to the organization.
  • Schedules, assigns, or acts on any required customer follow-up in accordance with guidelines.
  • Maintains accurate customer data including documentation of discussions, issues, customer requests or other relevant information into company systems as required.
  • Uses technology tools as directed and within established guidelines.
  • Maintains confidentiality of the organization's customers and data.
  • Other duties as assigned.




    Competencies

    • Action oriented

      Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
    • Culture

      Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
    • Decision quality

      Making good and timely decisions that keep the organization moving forward.
    • Interpersonal savvy

      Relating openly and comfortably with diverse groups of people.
    • Situational adaptability

      Adapting approach and demeanor in real time to match the shifting demands of different situations.


    Education

    High School Diploma or GED

    Required Qualifications

    • 3+ years of customer service experience (retail and contact center a plus)
    • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
    • Excellent verbal and written communication
    • Strong computer proficiency in Microsoft Office products
    • Outstanding interpersonal and relationship building skills
    • Excellent follow up and customer service skills required
    • Ability to quickly and accurately multi task in a fast paced environment
    • Ability to organize and communicate information clearly
    • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
    • Ability to work flex schedule to meet business needs, including night and weekends


    Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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