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Business Consultant (Module focus: Retail & CRM ) - Richemont

Employer
Richemont
Location
Shanghai, China
Closing date
11 Aug 2020

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Function
Technology
Level
Manager

Job Details

Richemont

The successful candidate will join the L2 SAP team to support SAP roll-out project and subsequently supporting China users.

Key Responsibilities:

Projects:
• Involve in SAP deployment to China entities together with the Central EAS (Enterprise Application Systems) team and Local IT teams
• Assist in change management
• Support Central EAS team in coordinating with Key-users through different phases in the implementation cycle
• Review, prepare and update necessary documentation (procedure/manual)
• Assist in data migration and authorization settings
• Involve in various local/regional/global projects

Support:
• Provide 2nd level support on Retail and CRM modules for the China entities after project goes live
• Support and coordinate Key-users' tests during urgent or regular SAP releases
• Liaise with Central EAS team on SAP template improvement/functional roll-out
• Solve, track and report issues by communicating with Key-users and Central EAS
• Provide training and support to Key-users, and end users (if necessary)

Job Requirements:
• Degree holder preferably in Computer Science, Software Engineering or other related disciplines
• Fluent in both written and spoken English

• Minimum 5 years of implementation and support experience in Retail
• Proven experience of supporting POS (Point of Sales) software for retail stores and integration with other modules for stock management
• Proven experience of supporting inventory software for stock-take in retail stores
• Experience in supporting SAP CRM would be a plus
• Knowledge of SAP would be a plus
• Good understanding of Microsoft products such as Excel, VBA, Office, etc.

• Experience in identifying and resolving problems; preparing and completing action plans
• Mature, self-initiated, willing to face challenges and able to work under pressures
• Strong interpersonal skills, be able to work with teams and coordinate with other departments
• Committed, Flexible, adaptable, positive & supportive attitude
• Teamwork spirit

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH

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