Client Advisor - IWC

Beverly Hills, United States
25 Jun 2020
04 Aug 2020



The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being the utmost goal.

  • Hosting clients and other stakeholders with the ability to provide personalized customer experience
  • Sales of watches, accessories and services as main task and exceeding Sales targets set by the Boutique Manager
  • Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
  • Find new and creative means to exceed client's expectations
  • Establish strong personal relationships with clients from different backgrounds.
  • Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
  • Handle customer service requests and respective processes.
  • Know IWC's history, products and partnerships as well as the watch and luxury industries.
  • Deliver outstanding client service and treatment to make a clear difference vs. competition.
  • Act as a brand ambassador in and out of the boutique.
  • Organize and execute all operational tasks in detail and with care.
  • Maintain the boutique according to global IWC visual merchandising standards.
  • Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
  • Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to elevate the BTQ KPI.

  • 3 years of experience in sales or hospitality
  • High emotional intelligence and general education
  • Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette
  • Result-oriented and sales driven
  • Strong selling skills
  • Able to handle large diversity of tasks in a timely manner
  • Able to adapt approach individually to respective client
  • Open and outgoing personality
  • Has perfect manners and can maintain a conversation elegantly
  • Creative, curious and versatile
  • Strong team player with good interpersonal competences and empathetic
  • Excellent communicator with ability to develop strong networks
  • Fluent one or more relevant tourist language
  • Applicants with background in Sales or Hospitality preferred

For further consideration, please contact the HR Business Partner supporting this opportunity: Patty MacLaney.