Learning & Development Coach - Cartier
- Employer
- Richemont
- Location
- Riyadh, Saudi Arabia
- Closing date
- 14 Aug 2020
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- Function
- Sales & Business Development
- Level
- Manager
Job Details
MAIN PURPOSE:
The learning and development C oach he l ps t e a m s t o g r ow and deliver exceptional service t h r o u g h t a il o r ed coach i ng and i n d o i ng so c on t r i bu t es t o i m p r o v ed c li ent s a t i s f a c t i on.
Through a structured approach, the learning and development Coach assists each coachee in developing their client relations by highlighting their strengths and areas of development concerning Cartier's expectations.
T he learning and development Coach i s an a m bassad o r f or Cartier and plays a pivotal role in the i m p l e m e n t ation of M y C a rt i er Touch i n t he bou t i q ue s .
RESPONSIBILITIES:
- Ensure that the coachee knows, understands and applies My Cartier Touch recommendations at all times
- Listen to, observe and evaluate the coachee in real-life situations and role play
- Analyze and debrief with the coachee; identify their strengths and areas of development;
- Share Service evaluation results and link it to performance evolution
- Draw up an individual action plan and have the coachee take responsibility for its implementation; if required
- Help the coachee implement this action plan, monitor and follow its application
- Debrief Boutique Management on coachee's progress and action plan rollout
- Make full and expert use of coaching tools (role-play and scenarios)
- Help smoothly incorporate the program into various Department activities (Retail, HR and Learning and Development)
- Ensure regular reporting to the Learning and development manager
- Consult with the Boutique Management on the coachee's development plan.
- Contribute to Career Committee evaluations and share constrictive feedback on a sales team
- Take part in My Cartier Touch activities at the international level and provide regular feedback (e.g. propose best practices and success stories)
- Regularly monitor Service level evaluation in boutiques (e.g. Client Barometer)
- Inform the Learning and development manager of My Cartier Touch results; indicate a potential for development and make recommendations accordingly
- Contribute to competitive intelligence regarding competitor methods and practices
Job Requirements:
- Education: University degree is preferred
- Experience: 3 to 5 of related work experience in Retail/Coaching/ Training experience. Experience in the luxury industry is a plus.
- Robust and active listening and observation skills
- Ability to provide feedback
- Excellent communication skills
- Pedagogical approach
- Organizational skills
- Excellent Sales and negotiation techniques
- Fluent in Arabic and English
Company
With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.
- Location
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Geneva
CH
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