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Montblanc Brand Ambassador - Temporary - Richemont

Employer
Richemont
Location
Grand Prairie, United States
Closing date
11 Jul 2020

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Job Details

Richemont

Montblanc Brand Ambassador - Temporary

The Brand Ambassador, Customer Care Seasonal position is responsible for delivering an exceptional service experience to every internal and external customers. This position will be located in a best in class, state of the art, Multichannel Customer Care environment providing information via phone and email. The ideal candidate will have luxury retail sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand during every interaction.

Key responsibilities
  • Handle inbound calls; greet customers in a timely, professional and engaging manner.
  • Provide written responses to customers' inquiries via Email.
  • Process merchandise orders initiated by phone and/or website; this will involve a great deal of data entry
  • Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
  • Consistently seek new product knowledge to act as an expert for assigned brand
  • Answer a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines


Your profile
  • 3+ years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
  • Experience in eCommerce, especially in the luxury retail sector preferred
  • Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Outlook)
  • Experience using Brightware, Liveperson or other comparable Email and Chat management tools a plus
  • Knowledgeable and active in the Social Media channels (Facebook, Twitter, Blogs)
  • Knowledge and enthusiasm for luxury brand market segment (fashion, jewelry, etc.)
  • Must display a high level of maturity, poise, sound business judgement, and change management to work with luxury and exceptionally demanding clients.
  • Quick learning who can absorb extensive information on our brands' history, product offerings and communications/advertising program
  • Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools.
  • Excellent verbal and written communication skills
  • SAP knowledge a plus


Flexible and availability to work within these hours of operation:
  • The hours are Monday to Friday 8am to 9pm (8 hour shift- early, mid or late shift)
  • Saturday 8:30 am to 5:00 pm
  • Sunday 9:00 am to 5:30pm

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH

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