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Boutique Director - Cartier

Employer
Richemont
Location
Singapore, Singapore
Closing date
20 Aug 2020

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Function
Sales & Business Development
Level
Director / President / C Suite
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Job Details

Cartier

MAIN PURPOSE

As an Ambassador of the Maison, he/she is responsible of the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

KEY RESPONSIBILITIES

Team Management & People Development

Recruits boutique staff and ensures an efficient integration
  • Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their group and individual implication
  • Sets individual objectives, evaluates the individual performance, identifies potentials within the team and defines IDP accordingly
  • Supervises on a day-to-day basis the After Sales team


Boutique Performance & Sales achievement
  • Makes a diagnosis based on a solid performance analysis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
  • Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary
  • Optimizes boutique performance and profitability
  • Monitors boutique KPIs


Boutique Operations & Administration
  • Is responsible for the respect of all brand and Maison policies, procedures and guidelines
  • Supervises the boutique back office and administration
  • Oversees the boutique maintenance


Client Relationship & Portfolio Development
  • Is the warrant of a unique and high professional client service within the boutique
  • Leads the implementation and monitoring of the ROI for client relationship programs and actions
  • Acts as an Ambassador of the Maison and builds direct contact with VIPs


COMPETENCIES
  • 5-10 years experience in retail management
  • Strong managerial skills, people and results oriented, service focused, analytical skills
  • Sales and product knowledge
  • Local language, fluent in English, 3rd language is a +

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH
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