Skip to main content

This job has expired

Regional FTS Analyst - Hosting - Richemont

Employer
Richemont
Location
Hong Kong, Hong Kong
Closing date
3 Aug 2020

View more

Function
Technology
Level
Manager

Job Details

Richemont

KEY RESPONSIBILITIES :

Solution Expertise
Handles the day-to-day operations and does the follow-up of maintenance operations on systems & solutions deployed in the hosting perimeter. Following guidelines written by the engineers and architects, he/she does the implementation of IT solutions, handles the required project tasks, and follows Change Management procedures for the service lifecycle (i.e. patch management, upgrades, etc.) of the solutions in his/her area of expertise.
This represents 20% of your time.

Support Expertise
Responsible for L2 and L3 support for all hosted systems; tickets may come from Local L2 teams or be assigned to from other L3 teams (i.e. other FTS teams, application teams, etc.). You analyze and solve them or escalate them directly to vendor support or forward them to the Engineer/Architects.
You perform System Administration tasks on the Operating System, Storage, Backup, Hypervisor, Database, & Load Balancer Infrastructure. Production Support and maintenance of Cloud Infrastructure and Services, including both Private Cloud Services and Public Cloud Services (i.e., AWS, GCP, Alibaba etc.). To guarantee a 7x24 operation coverage the FTS regional analyst is required to participate in an "on-duty" cycle (i.e. for night and weekend coverage). He/she is required to follow incident management procedures and ensure proper communication. Perform root cause analysis; make recommendations for corrections and improvements.
This support is defined as L3 support and represents 50% of your time.

Project Expertise
You will work with the Hosting Engineers and Architects on defined projects, the role within that project will be defined by the Project Manager in conjunction with the FTS Hosting Coordinator and the Integration Manager of Hosting, depending on your skills you could get assigned small local or global project.
This represents 20% of your time.

PROFILE:

Main Technical Skills (Not a must for all but good to know)
- RedHat Linux or other linux experience on large scale
- DELL Server Hardware operations or other brand
- MS Windows 2008R2, 2012 Server, 2016 Server, 2019 Server
- MS Hyper-V and SCVMM
- VMware vSphere 6.x, vCenter
- Nutanix Hyper-Converged Infrastructure (HCI)
- Storage space direct (Microsoft)
- EMC VNXe,VNX, Avamar, DataDomain, Networker
- Veritas NetBackup or similar enterprise grade product
- SQL Server 2012, 2016
- TCP/IP networking knowledge (vlan, routing, firewall understanding)

Profile Description
- You have a minimum of 5 years of experience in IT infrastructure support preferably in datacentre environment, with up-to-date technology skills
- Must speak fluent English and Cantonese
- Dynamic, open-minded, resourceful and autonomous, you are able to learn quickly in a complex environment and fast-paced environment
- You are flexible and able to adapt to different situations

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert