Data Analyst: Customer Intelligence - Zalando Lounge
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 1 Jul 2020
View more
- Function
- Operations
- Level
- Manager
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Job Details
As part of Demand Analytics, the Customer Intelligence Team focuses on understanding our customer behaviour along their life cycles. In close collaboration with teams across the business we leverage information to understand what drives our customers.
As a Data Analyst Customer Intelligence, you will play a key role in extracting valuable insights from our customers and support data driven decision making by providing meaningful data analyses to stakeholders across Zalando Lounge.
WHERE YOUR EXPERTISE IS NEEDED
WHAT WE'RE LOOKING FOR
PERKS AT WORK
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO LOUNGE
Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 European countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. However, Zalando Lounge is so much more than discounts. Our strength lies in our focus on fashion: from sought-after labels to niche brands, from famous international names to trendy luxury brands, we make sure to meet the fashion taste of all our customers, who are always on the hunt for the best products at the best prices. Working with our brand partners, we're pioneering innovative supply-chain and production processes and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell.
As a Data Analyst Customer Intelligence, you will play a key role in extracting valuable insights from our customers and support data driven decision making by providing meaningful data analyses to stakeholders across Zalando Lounge.
WHERE YOUR EXPERTISE IS NEEDED
- You will be the central point of contact for our Customer Care team for all data related questions
- Based on the collected data you will be responsible for building our Customer Care reporting landscape
- In close collaboration with our Data Warehouse team you will build new data pipelines and a Customer Care specific data mart
- Conduct in depth customer analyses to support Customer Care, other teams across Zalando Lounge as well as our management in strategic decisions
- Work closely together with our Customer Care, Marketing and other Demand Analytics Teams to enable data driven decision making.
WHAT WE'RE LOOKING FOR
- Academic degree in an analytical subject, e.g. business (informatics), business intelligence or its equivalent.
- Experience in a relevant field: ideally at least 3 years in a similar analytical context with comparable questions, e.g. in data analysis and data warehousing, as well working and interacting with a broad range of stakeholders .
- Good understanding of data warehousing and data analysis. Must have good knowledge of SQL, data modelling and experience with Python.
- Additional expertise with visualization tools like Tableau
- Ability to translate stakeholders requirements into easy to understand insights
- Your work showcases your quick thinking and proactive attitude, which also means you keep on top of things in a fast-paced & changing environment. You are able to easily adapt to change and work independently.
PERKS AT WORK
- A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO LOUNGE
Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 European countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. However, Zalando Lounge is so much more than discounts. Our strength lies in our focus on fashion: from sought-after labels to niche brands, from famous international names to trendy luxury brands, we make sure to meet the fashion taste of all our customers, who are always on the hunt for the best products at the best prices. Working with our brand partners, we're pioneering innovative supply-chain and production processes and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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