Data Analyst: Customer Intelligence - Zalando Lounge

27 Jun 2020
01 Jul 2020
As part of Demand Analytics, the Customer Intelligence Team focuses on understanding our customer behaviour along their life cycles. In close collaboration with teams across the business we leverage information to understand what drives our customers.

As a Data Analyst Customer Intelligence, you will play a key role in extracting valuable insights from our customers and support data driven decision making by providing meaningful data analyses to stakeholders across Zalando Lounge.

  • You will be the central point of contact for our Customer Care team for all data related questions
  • Based on the collected data you will be responsible for building our Customer Care reporting landscape
  • In close collaboration with our Data Warehouse team you will build new data pipelines and a Customer Care specific data mart
  • Conduct in depth customer analyses to support Customer Care, other teams across Zalando Lounge as well as our management in strategic decisions
  • Work closely together with our Customer Care, Marketing and other Demand Analytics Teams to enable data driven decision making.

  • Academic degree in an analytical subject, e.g. business (informatics), business intelligence or its equivalent.
  • Experience in a relevant field: ideally at least 3 years in a similar analytical context with comparable questions, e.g. in data analysis and data warehousing, as well working and interacting with a broad range of stakeholders .
  • Good understanding of data warehousing and data analysis. Must have good knowledge of SQL, data modelling and experience with Python.
  • Additional expertise with visualization tools like Tableau
  • Ability to translate stakeholders requirements into easy to understand insights
  • Your work showcases your quick thinking and proactive attitude, which also means you keep on top of things in a fast-paced & changing environment. You are able to easily adapt to change and work independently.

  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 European countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. However, Zalando Lounge is so much more than discounts. Our strength lies in our focus on fashion: from sought-after labels to niche brands, from famous international names to trendy luxury brands, we make sure to meet the fashion taste of all our customers, who are always on the hunt for the best products at the best prices. Working with our brand partners, we're pioneering innovative supply-chain and production processes and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell.

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