Boutique supervisor (Future Opening) - IWC

Dubai, United Arab Emirates
29 Jun 2020
01 Sep 2020

Job Description

Title: IWC Boutique supervisor

Set goals for performance and deadlines in ways that comply with company's plans and vision and ensure subordinates performance development.


  • Monitor employees productivity, provide constructive feedback and coach the team in terms of products knowledge and selling techniques
  • In charge of the shop floor organization and efficiency
  • Deliver regular trainings on Luxury watch market
  • Handle clients complaints and resolve problems in absence of the Management
  • Maintain timekeeping and personnel records
  • Prepare and submit performance reports and daily figures (supporting ABM)
  • Ensure team understanding and adherence to legal and company policies & procedures and undertake disciplinary actions in line with Management if the need arises
  • Contributes to overall training and development (product knowledge and competitor market) of Sales Associates
  • Holds briefings to insure consistent communication and information
  • Responsible for developing the customer database (supporting ABM)
  • Contributes to Boutique stock management, reviews stock levels and communicates product needs (supervise "stock team") on daily basis
  • Assists the BM and ABM in the Boutique administration (cash flow, shipments, repairs, security)
  • Insures all visual directives are respected and executed (cleanness, merchandising, team grooming)
  • Represents the Brand inside and outside the Boutique
  • Insures communication with platform management and headquarters in the absence of the Boutique Managers
  • Coach, counsel, support,train and discipline employees
  • Monitor local competitors and present to the team in monthly basis
  • Recruit clients outside the Boutique (assisting ABM)

  • Min. 5 years of experience in luxury retail or 5 star hospitality
  • Strong leadership skills, high level of emotional intelligence and empathy
  • Good understanding of luxury customer service and client experience
  • Excellent communication skills, can maintain a conversation elegantly
  • Has perfect manners and strong sense of etiquette
  • Open and outgoing personality, strong selling skills, results-driven
  • Ability to build& develop client relationships and networks
  • Ability to resolve customer complaints independently
  • Fluent in English, Arabic and Mandarin languages are advantageous