Watch Specialist & Travel Retail Manager UAE & India - Cartier

Recruiter
Richemont
Location
Dubai, United Arab Emirates
Posted
30 Jun 2020
Closes
28 Jul 2020
Ref
19457-en_US
Level
Manager
Cartier

MAIN PURPOSE

You are responsible for the brand development and warrant of the brand image within the UAE & India partner's network.

To achieve your sales targets and ensure the highest level of service for each account under your control, you work on defining and implementing the strategic business plan and related budget.

KEY RESPONSIBILITIES

Watch Specialist Business Development

To establish strong relationships with your partners and maintain brand direction and image for Cartier:
  • Take the responsibility of the design and implementation of the action plans to increase network sell out
  • Forecast accurately annual, quarterly, monthly & weekly revenue streams
  • Follow up on clients payments and credit limits compliance
  • N etwork development (identify new POS opportunities), deal with local partners to identify suitable locations and commercial terms


Sales
  • Achieve monthly and annual sales targets (Sell Out and Sell in)
  • Define target Assortments and Stock rotation per POS
  • Follow up sell out and stock on hand on weekly and monthly basis
  • Monitor back orders, replenishments and launch of novelties for all POS.


Marketing plan
  • Develop specific plans for each point of sales of the network as to ensure revenue growth in all watch segments
  • Update your clients with information on new products, and secure related orders
  • Implement various product launch plans as specified with Marketing Department


Point of Sales Operations
  • Act as "Booster BPO" for the Specialists Accounts: ensure compliant use of Booster by local partner; coordinate with Cartier Supply teams and IT teams to ensure accuracy of Booster at all time.
  • Ensure regular presence in your network to evaluate operations and monitor compliance to the brand guidelines in terms of visual merchandising, assortments etc
  • Lead & guide partner's sales force
  • Follow up on the staff training within the network and on customer service policy implementations


Competitors Insight
  • Monitor the competition within the territory under your control, competitive products, pricing, network development (expansion and visibility).
  • Identify prospective clients within your area and compiles necessary information about their operations.


Travel Retail Boutique Management
  • Define action plans to achieve boutique sales, image & service targets.
  • Recruit, coach & motivate boutique staff. Set individual and collective target/KPI.
  • In charge of boutique daily operations: stocks, VM displays, shipments follow-up, Booster use, CRM, reporting on nationality mix/competition
  • Develop CRM actions on loyalty, high-end, key events


JOB PROFILE

Education:

MBA Graduate degree in a reputable university or equivalent

Required experience:
At least 5 years of experience in luxury. Significant experience in retail environment.


Technical skills / abilities:

  • Computer skills (knowledge of MS Word, Excel)
  • Knowledge of English. Others languages are a plus: Arabic and French
  • Ability to write reports


Personal skills

  • Self-starter with excellent communication skills.
  • Serious, proactive, mature and has the ability to handle and deal comfortably in a multinational environment.


Behavioural skills

  • Respond promptly to customer needs and solicit customer feedback to improve service.
  • Demonstrate attention to detail.
  • Ability to effectively present information and respond to questions from groups of managers, clients and, customers.
  • Adhere to company policies and procedures and supports organization's goals and values.
  • Adapt to changes in the work environment.
  • Meet challenges with resourcefulness and demonstrates accuracy and thoroughness.
  • Generate suggestions for improving work and develops innovative approaches and ideas.
  • Meet productivity standards; Complete work in timely manner and strives to increase productivity.

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