Retail Coordinator - Commercial Partnership Department - Cartier

Recruiter
Richemont
Location
Dubai, United Arab Emirates
Posted
30 Jun 2020
Closes
22 Jul 2020
Ref
19456-en_US
Cartier

MAIN PURPOSE

Within Cartier Middle East, the Retail Coordinator is responsible for assisting the operations of the Partner Boutiques (Qatar, Bahrain, Kuwait, Lebanon and Morocco ) & POS, providing the necessary analysis of their performance to guide decision-making. You will also coordinate the implementation of major tools/processes aiming at optimizing the retail performance of our network.

KEY RESPONSIBILITIES

1. Administration & retail operations
  • Validate with the Area Sales Managers the monthly commission/incentives for the boutiques & POS.
  • Follow up on boutique uniforms orders.
  • Support with follow up on payments and make a monthly report to the Area Sales Managers.
  • Transfer information to Cartier Boutiques & POS when required/ forwarding products news (novelties) to partners in a timely fashion and get orders when necessary.
  • Collect partners ' feedback on new launches and provide them to the marketing team.
  • Maintain a close follow up on SAV related matters- including checking policies are followed, pieces correctly sent to Richemont FZE and returned on time back to market.
  • Ensure the commercial policies and retail guidelines are implemented and respected.
  • Follow up on credit/debit notes & ensure correctly processed.
  • Maintain updated staff lists of all Partner Boutiques & POS.
  • Order of boutique stationery and make sure they are as per the Cartier guidelines.


2. Retail projects coordination
  • Implement and follow up new projects developed locally or internationally by Cartier HQ. Example: NFC Cards, Cartier Care, etc.
  • Plan and coordinate projects development with concerned support departments and provide regular feedbacks to Partner Boutique Management.
  • Manage projects kick-off in in boutiques and follow-up on implementation with retail staff.


3. VM & SDP support
  • In coordination with the VM Specialist:
    • Ensure constant availability of sales accessories including trays & gloves
    • Visit the Partner Boutiques and ensure they are following the correct VM guidelines with correct assortments in place.
  • Ensure the Cartier boutique environment is maintained as per guidelines, including flowers, staff grooming & customer service.
  • Ensure that maintenance & cleaning contracts in place per boutique & POS.


4. Boutiques Coordination
  • Follow up of performance of sales team and put actions to improve it.
  • Work with Area Sales Manager and Coach Team to organize session of coaching within the boutiques & POS.
  • Follow up on plans for new spaces in existing Boutiques.


5. CRM Support
  • In coordination with the Client Specialist, analysis on clients: men /women /age/ nationality / frequency / how much they spend.
  • Make sure all Wishing cards/ new books are sent on time; work on an agreement with a supplier to handle mailings.
  • Follow up with the boutique & POS on the gifts to be sent to VIPs.


6. Meetings - Events & Office Support:
  • Assist on organizing meetings, seminars & trainings.
  • Support PR & Events team with partner events and exhibitions.
  • Prepare presentations & reports for Regional Sales Director.
  • Coordinate with Retail, Marketing & Events departments to ensure effective communication on work relating to partners.


PROFILE:
  • Minimum 2 to 3 years' experience in Retail coordination
  • Previous experience in luxury industry is highly desirable
  • Agile to adapt to the different partners profiles
  • Rigorous
  • Creative
  • Curious
  • Polyvalent
  • Flexibility to travel within GCC
  • Good computer skills (pack office) : comfortable with excel and used to making PPT presentations
  • Fluent in English, French and Arabic are a +

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