Retail Coordinator - Commercial Partnership Department - Cartier
- Recruiter
- Richemont
- Location
- Dubai, United Arab Emirates
- Posted
- 30 Jun 2020
- Closes
- 22 Jul 2020
- Ref
- 19456-en_US
- Function
- Sales & Business Development
- Level
- Coordinator / Executive
Cartier
MAIN PURPOSE
Within Cartier Middle East, the Retail Coordinator is responsible for assisting the operations of the Partner Boutiques (Qatar, Bahrain, Kuwait, Lebanon and Morocco ) & POS, providing the necessary analysis of their performance to guide decision-making. You will also coordinate the implementation of major tools/processes aiming at optimizing the retail performance of our network.
KEY RESPONSIBILITIES
1. Administration & retail operations
2. Retail projects coordination
3. VM & SDP support
4. Boutiques Coordination
5. CRM Support
6. Meetings - Events & Office Support:
PROFILE:
MAIN PURPOSE
Within Cartier Middle East, the Retail Coordinator is responsible for assisting the operations of the Partner Boutiques (Qatar, Bahrain, Kuwait, Lebanon and Morocco ) & POS, providing the necessary analysis of their performance to guide decision-making. You will also coordinate the implementation of major tools/processes aiming at optimizing the retail performance of our network.
KEY RESPONSIBILITIES
1. Administration & retail operations
- Validate with the Area Sales Managers the monthly commission/incentives for the boutiques & POS.
- Follow up on boutique uniforms orders.
- Support with follow up on payments and make a monthly report to the Area Sales Managers.
- Transfer information to Cartier Boutiques & POS when required/ forwarding products news (novelties) to partners in a timely fashion and get orders when necessary.
- Collect partners ' feedback on new launches and provide them to the marketing team.
- Maintain a close follow up on SAV related matters- including checking policies are followed, pieces correctly sent to Richemont FZE and returned on time back to market.
- Ensure the commercial policies and retail guidelines are implemented and respected.
- Follow up on credit/debit notes & ensure correctly processed.
- Maintain updated staff lists of all Partner Boutiques & POS.
- Order of boutique stationery and make sure they are as per the Cartier guidelines.
2. Retail projects coordination
- Implement and follow up new projects developed locally or internationally by Cartier HQ. Example: NFC Cards, Cartier Care, etc.
- Plan and coordinate projects development with concerned support departments and provide regular feedbacks to Partner Boutique Management.
- Manage projects kick-off in in boutiques and follow-up on implementation with retail staff.
3. VM & SDP support
- In coordination with the VM Specialist:
- Ensure constant availability of sales accessories including trays & gloves
- Visit the Partner Boutiques and ensure they are following the correct VM guidelines with correct assortments in place.
- Ensure the Cartier boutique environment is maintained as per guidelines, including flowers, staff grooming & customer service.
- Ensure that maintenance & cleaning contracts in place per boutique & POS.
4. Boutiques Coordination
- Follow up of performance of sales team and put actions to improve it.
- Work with Area Sales Manager and Coach Team to organize session of coaching within the boutiques & POS.
- Follow up on plans for new spaces in existing Boutiques.
5. CRM Support
- In coordination with the Client Specialist, analysis on clients: men /women /age/ nationality / frequency / how much they spend.
- Make sure all Wishing cards/ new books are sent on time; work on an agreement with a supplier to handle mailings.
- Follow up with the boutique & POS on the gifts to be sent to VIPs.
6. Meetings - Events & Office Support:
- Assist on organizing meetings, seminars & trainings.
- Support PR & Events team with partner events and exhibitions.
- Prepare presentations & reports for Regional Sales Director.
- Coordinate with Retail, Marketing & Events departments to ensure effective communication on work relating to partners.
PROFILE:
- Minimum 2 to 3 years' experience in Retail coordination
- Previous experience in luxury industry is highly desirable
- Agile to adapt to the different partners profiles
- Rigorous
- Creative
- Curious
- Polyvalent
- Flexibility to travel within GCC
- Good computer skills (pack office) : comfortable with excel and used to making PPT presentations
- Fluent in English, French and Arabic are a +