Retail Coordinator - Commercial Partnership Department - Cartier

Cartier

MAIN PURPOSE

Within Cartier Middle East, the Retail Coordinator is responsible for assisting the operations of the Partner Boutiques (Qatar, Bahrain, Kuwait, Lebanon and Morocco ) & POS, providing the necessary analysis of their performance to guide decision-making. You will also coordinate the implementation of major tools/processes aiming at optimizing the retail performance of our network.

KEY RESPONSIBILITIES

1. Administration & retail operations

• Validate with the Area Sales Managers the monthly commission/incentives for the boutiques & POS.
• Follow up on boutique uniforms orders.
• Support with follow up on payments and make a monthly report to the Area Sales Managers.
• Transfer information to Cartier Boutiques & POS when required/ forwarding products news (novelties) to partners in a timely fashion and get orders when necessary.
• Collect partners ' feedback on new launches and provide them to the marketing team.
• Maintain a close follow up on SAV related matters- including checking policies are followed, pieces correctly sent to Richemont FZE and returned on time back to market.
• Ensure the commercial policies and retail guidelines are implemented and respected.
• Follow up on credit/debit notes & ensure correctly processed.
• Maintain updated staff lists of all Partner Boutiques & POS.
• Order of boutique stationery and make sure they are as per the Cartier guidelines.

2. Retail projects coordination

• Implement and follow up new projects developed locally or internationally by Cartier HQ. Example: NFC Cards, Cartier Care, etc.
• Plan and coordinate projects development with concerned support departments and provide regular feedbacks to Partner Boutique Management.
• Manage projects kick-off in in boutiques and follow-up on implementation with retail staff.

3. VM & SDP support

• In coordination with the VM Specialist:
  • Ensure constant availability of sales accessories including trays & gloves
  • Visit the Partner Boutiques and ensure they are following the correct VM guidelines with correct assortments in place.
• Ensure the Cartier boutique environment is maintained as per guidelines, including flowers, staff grooming & customer service.
• Ensure that maintenance & cleaning contracts in place per boutique & POS.

4. Boutiques Coordination

• Follow up of performance of sales team and put actions to improve it.
• Work with Area Sales Manager and Coach Team to organize session of coaching within the boutiques & POS.
• Follow up on plans for new spaces in existing Boutiques.

5. CRM Support

• In coordination with the Client Specialist, analysis on clients: men /women /age/ nationality / frequency / how much they spend.
• Make sure all Wishing cards/ new books are sent on time; work on an agreement with a supplier to handle mailings.
• Follow up with the boutique & POS on the gifts to be sent to VIPs.

6. Meetings - Events & Office Support:

• Assist on organizing meetings, seminars & trainings.
• Support PR & Events team with partner events and exhibitions.

• Prepare presentations & reports for Regional Sales Director.
• Coordinate with Retail, Marketing & Events departments to ensure effective communication on work relating to partners.

PROFILE:

• Minimum 2 to 3 years' experience in Retail coordination
• Previous experience in luxury industry is highly desirable
• Agile to adapt to the different partners profiles
• Rigorous
• Creative
• Curious
• Polyvalent
• Flexibility to travel within GCC
• Good computer skills (pack office) : comfortable with excel and used to making PPT presentations
• Fluent in English, French and Arabic are a +