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Commercial Head - Zalando Plus

Employer
Zalando
Location
Berlin
Closing date
14 Aug 2020

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Function
Strategy & Business Intelligence
Level
Manager
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Job Details

As Zalando transforms from Europe's leading e-commerce company into The Starting Point for Fashion, this is an exciting time to join. As Commercial Head of Zalando Plus, you are a part of a high performing team actively driving Zalando towards its mission to deepen customer relationships.

At Zalando Plus, our mission is to provide our customers with the most elevated online fashion experience, offering unlimited access to free premium delivery, personal style advice, a premium customer care service and exclusive member-only offers, for an annual membership fee of 15 EUR.

WHERE YOUR EXPERTISE IS NEEDED
  • Commercial planning & analytics. Own the Zalando Plus Commercial business case and strategy. Drive and manage membership growth along with sales forecasting.
  • Commercial operations. You are responsible for overseeing the commercial operations of Zalando Plus. You ensure the performance of the Plus convenience services is in line with customer expectations and work with convenience teams to drive improvements. Plan and align the retail campaign calendar for Zalando Plus, collaborate with Marketing and Country management for successful execution.
  • Expansion. You will be in charge of managing the expansion of Zalando Plus to further Zalando markets.
  • Stakeholder management. As an inherently cross-functional role, you will create close relationships with business stakeholders and Management in order to align on business priorities. You will actively communicate your progress and ensure smooth operation.
  • Leadership. As Commercial Head, you will provide leadership and mentoring to your team, outlining the vision and strategy to bring Zalando Plus to the next level. You will lead by example, both within the team and to other Zalando teams. You will influence where necessary to lead diverse teams towards a common objective.

WHAT WE'RE LOOKING FOR
  • Analytical thinking. You are able to fly high and deep dive in every dimension of analysis. You have outstanding P&L understanding. You are a strategic commercial thinker with impressive analytical skills and a robust business planning skill set.
  • Consumer & business insights. Being able to translate our customer needs and business opportunities into a sound commercial plan that yields results on both short-term and mid-term. You have an in-depth understanding of E-commerce. You are comfortable in a fast paced environment and always looking for pragmatic and creative solutions to change the game.
  • Master of multiple domains. Can you bridge the gap between Expansion, Operations and Marketing? Do you have a track record of envisioning, developing and launching innovative and successful products?
  • Effective networker. We believe in autonomous teams that can own and drive topics. We rely on people with agile mindsets, talking to each other to identify interdependencies and sources of mutual value to create optimal solutions. How fast can you build your personal network to add value to discussions to make sure you leverage synergies and see opportunities? Will people come to you as a thought leader and natural collaboration partner?
  • Background and experience. You have an above-average university degree in economics, management or comparable qualification. You have gained extensive work experience in consumer-oriented commercial and financial leadership roles.

PERKS AT WORK
  • Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Extensive on-boarding, mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

ABOUT ZALANDO

Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store​
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
 Berlin
Germany
10243
Germany
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