Assistant Manager, Fulfillment

We are looking for a bright and kind individual who is motivated by challenge and energized by growing, developing and inspiring people; is passionate about delivering quality to our consignors and customers and is operationally-savvy. This role will be responsible for helping to manage a large scale warehouse facility in one of the fastest growing eCommerce companies on the planet! You will assist in managing a team of Warehouse Technicians and Warehouse processes to achieve our goals and have fun doing it. In this role, you will own strategic planning and drive execution of department and building-wide initiatives to support our company goals.

What You Get To Do Every Day

• Manage daily operations to maximize productivity and meet daily operational goals
• Manages 4-6 subordinate supervisors who supervise +100 employees in the Fulfillment Department
• Is responsible for the overall direction, coordination, and evaluation of these units
• Ensure productivity standards are met by communicating personal and team key performance
  indicators
• Oversee inventory management; new and returned product restock, cycle counting, supplies, and
  warehouse layout optimization
• Oversee outbound fulfillment activities - pick, pack, ship orders
• Lead staff management: to include interviewing, hiring, scheduling, training, corrective action and
  write/conduct performance reviews for assigned associates
• Ensure all assigned employees are aware of and comply with company, government, and customer
  policies, procedures, and regulations
• Perform administrative activities associated with the effective management of warehouse operations,
  including maintenance, housekeeping, and organization
• Promote a culture of respect and an atmosphere or teamwork to foster a positive working
  environment
• Recommend improvements to operational flows and reassign staff, as necessary
• Establish operational procedures for verification of incoming and outgoing shipments, handling and
  disposition of merchandise, and keeping of warehouse inventory
• Manage all aspects of performance and development for warehouse associates
• Ensure time job observations and audits are completed and feedback is provided through coaching
  and training
• Manage all associate relations issues and functions
• Lead investigations for incidents and injuries , as required, and perform root cause analysis.
• Actively support and participate in all safety initiatives in the warehouse
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable
  laws

What You Bring To The Role

• 1-2 years of experience leading and managing a team of 30
• College degree preferred
•  Experience in warehouse operations preferred
• Exceptional attention to detail skills highly preferred
• Workflow and process management experience
• Extensive experience with MS - Excel, Word, PowerPoint, & web-based software
• Agile, dynamic, problem-solving mindset
• Ability to "push the envelope" to always improve customer SLA's and value-added
  services
• Shipping and carrier (UPS, FedEx, DHL) experience a plus
• Ability to relay verbal and written information concisely and effectively
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Strategic, forward-thinking perspective, excellent business judgment, and a collaborative
  working style
• A sense of humor, personal integrity, and the appreciation for the power of teamwork
• Strong leadership ability in managing and developing a high performing team

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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