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Director of E-Commerce - Montblanc

Employer
Richemont
Location
10022, United States
Closing date
12 Oct 2020

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Function
Marketing
Level
Director / President / C Suite
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Job Details

Montblanc

As Director of E-Commerce for Montblanc, you will beresponsible for leading and achieving digital sales targets for Montblanc.com

Primary responsibilities:
  • Achieve sales target and related commercial KPI
  • Develop an annual business plan to support sales targets and P&L strategy
  • Lead and implement client Omni-channel experience: click to store, click from store, etc.
  • Manage the integration of all aspects of local e-commerce operations, including logistics, customer service, stock and supply chain, IT, and local outsourced partners
  • Partner with Logistics/Supply Chain management, manage stock situation and ensure replenishment rhythms. Ensure proper allocation from HQ, in particular for novelties
  • Drive Performance Marketing strategy and implementation with media agency
  • Build new strategies with internal partners to drive traffic & customer growth on Montblanc.com
  • Build and maintain e-retailer strategy to improve the brand's sales and footprint
  • Define with HQ required online product assortment and manage merchandising mix
  • Manage relationship with Distribution Center in areas of fulfillment to ensure order processing and resolve issues
  • Manage relationship with the Client Relations Center; activities include Training, KPI's tracking, and staff competencies, improve sales performance
  • Ensure that all local requirements are met in terms of user experience, functionality, packaging, language, etc.
  • Continuously build upon the strong marketing plan for the e-commerce platform ranging from: site activities, advertising, traffic building, sales mix, etc.
  • Maintain permanent dialogue with Montblanc Headquarters and RNA Digital Team for maintenance, change requests, testing, and enhancements of site and support programs
  • Track digital activities and KPIs through monthly reporting


Qualifications:
  • 7 to 10 years of experience managing e-commerce platforms
  • 2 to 3 years of both direct and cross-functional people management experience
  • Exceptional knowledge of Performance Marketing, in particular SEA, programmatic, email, affiliates, paid social - this is a must
  • Expert IT literacy: Google Analytics, AdWords, MS Office, Social Media tools, SAP, etc.
  • Ability to create strategies, make operational decisions and execute accordingly
  • Strong organizational and project management skills
  • Ability to work in complexity with multiple stakeholders
  • Excellent communication, strong interpersonal and presentation skills
  • Undergraduate degree required
  • Ability to develop and manage sales accounts in third party e-commerce partnerships
  • Able to manage large, global resources and implement locally
  • Profound and all-rounded Digital Sales & Marketing knowledge.
  • Knowledgeable of e-commerce trends, competitive landscape and digital customer experience
  • Connected in national agency / vendor landscape, experienced in working with media agencies

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH
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