Personal Shopper - North America (f/m/d)

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

For our newly created personal shopping team, we are looking for passionate, service-oriented and hands-on Personal Shopping Managers to build our US + Canadian business.
 

YOUR RESPONSIBILITIES:

• Act as the point of contact for mytheresa.com’s top clients
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Serving new and existing clients – ideally ensure that sales leads are identified and prioritized
• Create and implement new selling ideas to ensure sales targets are met
• Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
• Responsible for the Pre-Reservation four times a year
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

YOUR QUALIFICATIONS:

• 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
• Be passionate about our customers – have a true service and 'roll-up-the sleeves' mentality
• Love for fashion and technology
• Enthusiastic, innovative and creative
• Sales-driven
• Fluent in written and spoken English and ideally one other language

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment

We are looking forward to your expressive application via our career site.
Your contact person: Sandra Martin Mulas