Senior Resales Manager

San Francisco, California
03 Jul 2020
27 Aug 2020
The Senior Resales Manager is responsible for managing a group of in-store Expert Stylists, Resale Sales Associates, and Customer Service Shopkeepers in one of our retail locations to grow new and existing customer and consignor relationships. Responsible for driving the shop experience and all front of house experience, the Senior Resale Manager builds business strategies with the front of house team collaborates readily with in-store leaders. This role will also be responsible for recruiting top level front of house and Expert Stylist candidates and continuing their development to ensure we lead in industry knowledge and execution.

What You Get To Do Every Day
  • Collaborate with in-store leadership to ensure all business revenue goals are made - both supply and demand.
  • Develop top-level weekly, monthly and quarterly strategies to drive in store business and consignor relationships.
  • Action plan with individual Resale Sales Associates to ensure effective outreach strategies, consignor follow-up and appointment setting.
  • Drive a 360 degree store experience by ensuring that the team is introducing customers to all TRR services and delivering on experience expectations.
  • Effectively drive omni-channel selling in the store location.
  • Quality check Stylist service initiatives, including quality of in-store appointments, communication to clients, etc.
  • Ambassador for luxury fashion - able to inspire those on the shop floor.
  • Possess industry leading knowledge in topics such as: history of fashion, American fashion houses, EU fashion houses, fashion vocabulary, etc.
  • Conduct regular trainings and meetings with Resale Associates and Customer Service teams to drive both business initiatives and in-store learning.
  • Recruit, retain, coach and develop top level
  • Ensure effective onboarding and training of new hires, utilizing all company tools.
  • Deliver regular feedback to partners in the field and headquarters.
  • Collaborate with in-store peer leadership to align on strategies and work as one team.
  • Possess a strong understanding of 4-wall product feedback and product needs. 

What You Bring To The Role
  • Bachelor's degree from accredited college or university.
  • 3+ years experience creating and delivering on key initiatives and goals.
  • 3+ years experience working in the luxury space in a client facing role.
  • Team player able to work effectively and collaboratively across all departments to meet goals and deadlines.

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.