Fine Jewellery Specialist (Part-Time)

We are on the lookout for a part time (20 hours per week) experienced Fine Jewellery Specialist to deliver a seamless customer experience in our dedicated Fine Jewellery department. Based in our Flagship store on South Molton Street, you will utilise your in-depth Fine Jewellery knowledge and passion for product to connect with clients through storytelling. Working with unique product and one-of-a-kind pieces, you will adopt a commercial mindset in order to achieve sales targets, working across Men’s Fine Jewellery, Women’s Fine Jewellery and Fine Watches.

Key Responsibilities      

• Create a one-to-one shopping experience for all Browns clients to deliver an experience that is memorable, personalised and feels luxury every time.

• Work in partnership with wider departments across the business in order to maximise sales, driven by fine jewellery product.

• Build and share expertise and knowledge on fine jewellery product with Browns customers.

• Attend relevant brand training to continue to build knowledge and expertise within fine jewellery.

• Engage with the wider shop floor sales team to deliver training on fine jewellery, building their product knowledge and confidence in order to link sell in to the department.

• Provide specialist advice to clients and assist them in meeting their needs.

• Support on in store client events.

• Achieve personal sales and department sales targets to contribute towards the overall business targets as set by the company management.

• Take accountability to VM standard of the jewellery department following VM guidelines, ensuring items are represented in the most appealing way.

• Follow up on any customer request or special orders, managing the process smoothly from end-to-end.

• Manage the stock and security for the jewellery department, conducting daily stock checks and resolving any discrepancies.

• Contribute to our CRM, including collecting accurate customer data, and engaging in after sales.

• Provide client feedback to the buying department and offering suggestions to improve the commercial performance of the jewellery department.

• Be a team player with an all-rounder approach to store responsibilities, both in terms of service and day to day operational tasks.

Skills and Experience

• Proven experience within a luxury jewellery business.

• GIA (or equivalent) qualified, preferably in diamond grading, colour stone grading, gem identification, and pearl grading.

• Proven track record in achieving personal sales targets.

• Strong ability to build clientele and manage your customer book effectively.

• Confidence to build and maintain relationships with a wide variety clients.

• Keen interest in luxury fashion and jewellery and up to date with trends and designers.

• Passion to represent Browns as the coolest boutique in the world!