E-Commerce Coordinator, Operations - Cartier
- Employer
- Richemont
- Location
- New York, United States
- Closing date
- 12 Sep 2020
View more
- Function
- Logistics & Supply Chain
- Level
- Coordinator / Executive
Job Details
Overview:
- To support Cartier's online business, the e-commerce team must provide excellent service through well-run operations and coordination between departments to ensure smooth and efficient processing of e-commerce orders, and the local administration of its website.
- Local coordination, testing, and on-going support and maintenance of Cartier website.
Responsibilities:
- Execute the e-commerce commercial strategy in collaboration with e-Commerce, Client Relations Center, Supply Chain, and fulfillment Logistics teams.
- Responsible to support daily operations including order processing, coordination & tracking of stock transfers, order return & exchange processing, and monitor stock assortments.
- Collaborate with Client Relations Center, Supply Chain, Logistics, Sales Audit, and IT support teams to ensure smooth order processing.
- Actively participate in the management of the online catalog in liaison with digital, marketing and merchandising teams.
- Monitor key metrics (sales, stock, traffic, returns...) of overall e-commerce activity.
- Identifying e-commerce and omnichannel trends in order to develop proposals for commercial and service enhancements for the website
- Report to central team all bugs and website issues, and track status through resolution.
- Regular and ongoing maintenance of all products displayed on the website, including local visibility and e-comm assortment status, via local upload to content management system (CMS).
- Local lead for collection of website issues reported by Client Relation Center, boutiques, authorized dealers and other key business contacts.
- Provide administrative support and assist with special projects as needed
Qualifications:
The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.
- Undergraduate degree and minimum of 3-4 years related professional experience. Relevant supply chain merchandising experience preferred.
- Outstanding computer skills with ability to learn new software applications quickly. Prior experience with SAP and CMS systems are strongly preferable.
- Team player with initiative, ability to prioritize, multi-task without sacrifice of attention to detail and thrive in fast-paced environment.
- Strong organizational, project management, communication, and follow-through skills are required.
Company
With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.
- Location
-
Geneva
CH
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert