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Head of Added Services (m/f/d)

Employer: Zalando
Location: Ansbach
Closing date: 4 Dec 2020

Function: Customer Service
Level: Manager

Job Details
Company

Job Details

THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

YOUR PROFILE

You hold a business-related degree or similar, or have completed a commercial apprenticeship and gained appropriate professional experience
You have a minimum of 7 years of working experience, preferably in the B2B business and software or fashion-related e-commerce
You are experienced in Project and Stakeholder Management
Data and Business Bnalysis as well as KPIs are your passion
You are capable of doing Market Research and Benchmarking
Your communication and presentation skills are exceptional, which facilitates your collaboration with colleagues, the management and external stakeholders
You are highly customer-oriented, and always check on your customers' needs and requirements with the aim of increasing their success
You have an entrepreneurial spirit and problem-solving skills, which ensure you achieve your strategic and operational objectives
You have already worked with tools like Salesforce, Google Suite, Jira and Confluence
Fluent German and English skills complete your profile

YOUR CHALLENGE

You drive the mission and vision of your business unit and are responsible for its business success
You are in charge of your business unit's yearly results and budgeting
Together with your team, you define and control your business unit's OKRs (Objective Key Results)
You abide by the company strategy and implement it on your business unit's level
You constantly challenge your service portfolio, and conduct Market Research and Benchmarking to stay competitive and offer a benefit to your customers
You are a business developer, and test new products and services according to customers' needs

WHAT YOU CAN EXPECT FROM US

Open-minded tech-culture
Flat hierarchies & "Come as you are" culture
Supervised onboarding program
Flexible working hours & possibility to work from home
Unique working culture with plenty of creative freedom
Variety of health services
Modern offices in loft-style
Internal and external development opportunities
Free parking lots & immediate vicinity to train station
Legendary corporate events
40% Zalando & 30% Zalando Lounge discount
Beverages & snacks for free
... and more!

INTERESTED?
Looking forward to receive your application!

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.

With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info

Website: https://jobs.zalando.com/
Telephone: +49 (0)30 2759 4693
Location: Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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