Private Client Assistant Stylist

Recruiter
Farfetch
Location
London, UK
Posted
08 Jul 2020
Closes
25 Jul 2020
Ref
130e034c-c36d-405a-ad38-8751bbabf4ff
Function
Technology
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

Private Client

We're dedicated to amazing our special customers through our luxury personalised service. We're a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we're unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through Farfetch.

London

Our London office is located in Old Street, London's tech hub, home to a broad range of teams including Commercial, Marketing, and Product. We have large open plan spaces and a feature staircase connecting our 3 floors, encouraging our collaborative and open culture. We also have a big outdoor terrace where we can have lunch and host social events when the sun comes out!

The role

You will be responsible for supporting our team of Stylists as well as developing your own relationships with our most valuable clients. You will work with the team in supporting towards achieving sales targets and contribute to our growth and ambition to be the number one luxury fashion player. You will develop a unique skill set as you drive client loyalty through a variety of selling activities, you will assist with client inquiries and product searches to ensure a seamless, exceptional luxury shopping experience for our Private Clients.

We're looking for someone with strong customer service skills and knowledge of the luxury fashion market who is driven to help the Private Client team achieve targets. A learning mindset combined with a proactive, continuous improvement attitude is key to this role and your development.

What you'll do

  • You'll support the team of Stylists to develop the Farfetch Private Client base.
  • You'll support the Senior Stylists and Stylists with all operational and functional tasks surrounding sales and client relations, also partnering with the Customer Service team to resolve Private Client issues when necessary.
  • You'll assist the Private Client team with external client communication including, but not limited to, sales order support, logistics support, after sales service, as well as designing and organising editorial content and styling guidance.
  • You'll ensure prompt follow up from events and promotions, aiming to engage and build loyalty.
  • You'll assist the Private Client team with internal communication including but not limited to communication with partner services, account management, operations and logistics teams.
  • You'll support client engagement activities, to build our customer loyalty e.g. events, styling appointments, shopping experiences, etc.
  • You'll attend brand events as required to aid business development and act as a Farfetch brand ambassador.
  • You'll prepare weekly style updates as part of department client correspondence.


Who you are

  • You'll have proven experience in retail sales or customer service ideally in luxury fashion with a proven track record of exceeding sales targets, with the drive and motivation to sustain this.
  • You'll have deep knowledge of current fashion trends, designers and products, and a passion for styling.
  • You'll have a proven ability to engage and build customer relations.
  • You'll be willing to learn and take on new challenges.
  • You have the confidence to suggest ideas to improve the customer experience and sales activity.
  • You'll have excellent written and verbal communication etiquette in English. A second language is advantageous.
  • You'll be an excellent team player but also able to work on own initiative.
  • You'll be comfortable with ambiguity, adopting a flexible approach.
  • You'll be organised and able to meet deadlines.
  • You'll have strong computer literacy and an understanding of the digital world.