Partner Operations Specialist
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 13 Jul 2020
View more
- Function
- Logistics & Supply Chain
- Level
- Manager
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Job Details
Merchant Operations is one of Zalando's most exciting business units as it is focused on building the Zalando Platform. As part of Article Lifecycle Operations, the Partner Operations Management team is responsible for supporting Zalando's key platform partners throughout their article lifecycle process. By continuously monitoring, analysing and reporting the specialists act as Article Lifecycle consultants to the partners to ensure that their assortment is onboarded efficiently and to maximise the article performance. Zalando's platform is growing rapidly, establishing the company as the starting point of fashion.
WHERE YOUR EXPERTISE IS NEEDED
WHAT WE'RE LOOKING FOR
PERKS AT WORK
ABOUT Zalando
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
WHERE YOUR EXPERTISE IS NEEDED
- Take full ownership of your dedicated partner portfolio by managing the partners' whole article lifecycle process from article onboarding to deactivation at the end of the season.
- Ensure excellent partner service and highly rated partner satisfaction. Consult and advise your partners on how to optimise their performance throughout each stage of the articles' lifecycle by monitoring, analysing and reporting the most relevant KPIs of the partner. Execute deep-dive analysis to identify the drivers of the partners' article performance.
- Ensure effective collaboration with multiple internal and external stakeholders, such as the merchants, Category Management and Key Account Management, External Content Management, Article Life Cycle Management and Product Operations in order to optimise the article onboarding experience.
- As a team player you support your colleagues and optimise the team's way of working by contributing in setting up new processes, tools and reports.
WHAT WE'RE LOOKING FOR
- Experience (2-4 years) in Supply Chain Management, Partner Management, or a similar position requiring a high-level of analytical skills. Experience in the fashion industry is a plus.
- Strong track record of stakeholder management. Strong communication skills, ability to take decisions and solve problems related to day to day duties.
- Excellent computer literacy (MS Office, especially Excel) and eager to learn and grow. SQL is a plus.
- A self-starter attitude, taking responsibility for the success and performance of your partner portfolio. Great sense of ownership, organization, attention to detail and high level of accuracy are essential.
PERKS AT WORK
- A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere.
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)
ABOUT Zalando
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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