Head of Solutions - Fulfilment

Porto, PT
09 Jul 2020
10 Sep 2020
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.


We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.


Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. We welcome new ideas and a large number of our people. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

Working closely with Senior Management, the purpose of this role is to ensure all we are always bringing new ideas and concepts forward. You will respond to customer feedback,market development and local demand to bring ideas for future pipeline. You will work closely with the Head of Programs to communicate and promote these new initiatives across the business to ensure global stakeholder buy-in from conception

What you'll do:

  • Owns the innovation/ future project pipeline for Fulfilment by Farfetch (FxFF) team, being responsible to drive improvements, productivity enhancements and assess automation
  • Devises and leads innovation initiatives aligned with both the short & long term strategic direction of the business in order to support all the key internal (and external) stakeholders, and ensures operational input to key business projects
  • Prioritizes development requests in line with business requirements (projects, new warehouses, changes to existing processes)
  • Displays knowledge about the market trends in order to provide market leading fulfillment solutions.
  • Is commercial, focused on value capture - ensures business cases are numerically accurate and logical
  • Research & development; evaluate the effectiveness of new tools and systems and provide feedback to the wider business
  • Lead & promote the value of innovation across the business - eg Pop Up Sessions
  • Develop pilots and proof of concept processes
  • Aims to standardize layouts and operating procedures across facilities, to streamline future launches
  • Leadership and management of the Solutions Team
  • Fostering senior level relationships with 3PL partners & third parties
  • Work closely with the Logistics Principal to ensure that we chose paths that are the right fit for Farfetch from the outset
  • Effective Stakeholder management
  • Work closely with the FF Innovation Principal to develop ideas and strategies in partnership
  • Evaluate ongoing opportunities for cost reduction and efficiency improvements, and challenges the balance between operations outsource and in-house
  • Provide cost/benefit analysis on new solutions to make recommendations to the business
  • Have end-to-end high level knowledge of FxFF architecture and systems, and partner effectively with Tech and Product to bring forward new solutions
  • Works closely with other Logistics teams (Delivery, Supply Chain, Operations) to ensure projects align and do not conflict in objectives
  • Put the customer at the heart of all you do

Who you are:

  • You have a proven track record of success, working as a lead/ part of a project team delivering on complex projects.
  • You have experience with senior stakeholder management - excellent communication, influencing, negotiating and relationship-building skills
  • You have extensive knowledge of ecommerce/retail market
  • You have strong fulfillment management and operational experience
  • Project management experience (including creation of business cases/managing Capex requests)
  • Proven experience of successfully leading on the development of strategy and business plans, thinking strategically and innovatively and to turn that thinking into a viable plan
  • You have experience managing flexible teams of staff to achieve challenging deliverable objectives
  • Ability to work collaboratively and efficiently with large groups of people
  • You have experience developing and upskilling the supporting team
  • You are a creative thinker/ problem solver
  • You are able to travel once a month
  • You think analytically - able to interpret opportunities, trends and issues in data and market information
  • You are delivery and target focused and thrive on complex challenges

With aspirations to transform how we service our customers, this role will be pivotal in ensuring we keep ahead of the market with a pipeline of market leading innovation and change. You'll lead a small team that is focused on innovation, service improvement and cost optimization within the Fulfillment by Farfetch team. You'll ensure our project pipeline makes us better, faster, cheaper and that we are constantly innovating our services.

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