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Retail Director - Jaeger LeCoultre

Employer
Richemont
Location
Shanghai, China
Closing date
11 Dec 2020

Job Details

Jaeger LeCoultre

REPORTING TO Commercial Director
LOCATION Shanghai


THE COMPANY

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and writing instruments.
Our Maisons encompass several of the most prestigious names in the luxury industry including Cartier, Van Cleef & Arpels, Piaget, Vacheron Constantin, Jaeger-LeCoultre, IWC, Panerai and Montblanc.

MAIN PURPOSE

Achieve, Develop and Manage the Jaeger-LeCoultre brand Retail network and performances

KEY RESULT AREAS AND MAIN RESPONSIBILITIES

1. Retail Strategies
• Develop retail networking strategies to achieve retail target in terms of qualitative and quantitative aspects
• Implement area strategies to ensure annual business objectives are met.

2. Achieve the JLC China boutiques P&L objectives
• Define with China MD and Commercial Director sales objectives and key elements of P&L (salaries, expenses,...)
• Monitor daily boutiques performance and follow-up of sales and reporting to Commercial Director: analyse and evaluate product sales results, collect and provide qualitative feedbacks.
• Monthly follow-up of P&L performance (analysis, action plan...)
• Control discount to clients (Brand strategy, action plans)
• To lead and drive the optimization of commission and incentive scheme to motivate and drive the team.

3. Boutique Management: provide the prestige environment and level of service
• Ensure boutiques operation management according to Jaeger-LeCoultre standards.
• Ensure boutique image aligned with Jaeger-LeCoultre standards in collaboration with VM functions
• Standardize boutique service/ after sale service criterion and procedure to improve customers' experience and satisfaction
• Monitor service level through Mystery Shopping Survey, develop and implement action plan in collaboration with training function
• Coordinate with CRM team, ensure the implementation of CRM activities and strategy in boutiques: customer retention and upgrade, new VIP recruitment, CDB collection etc.
• Build & maintain good relations with local landlords or department stores management to increase visibility & sales.

4. Team Management: manage the managers, train and animate the sales team
• Select and recruit staff according to Jaeger-LeCoultre standard.
• Communicate the Maison's objectives and vision with boutique managers / staffs
• Animate team performances: set clear roles and responsibilities, set appropriate objectives and KPIs, control their fulfilment, ensure regular and appropriate feedback
• Provide training, coaching & feedback for boutique staffs' career development
• Retain people by motivating team to gain job satisfaction

JOB PROFILE

• Bachelor degree or above
• Retail background in luxury with floor experience, and Western/European exposure preferred
• Fluency in Mandarin & English is a must
• Strong negotiation skills, people management, BD methods, multi-channel experience, financial and analytics acumen.

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH

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