Brand Specialist - Fashion Concierge

London, UK
10 Jul 2020
25 Jul 2020
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

Private Client

We're dedicated to amazing our special customers through our luxury personalised service. We're a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we're unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through Farfetch.


Our London office is located in Old Street, London's tech hub, home to a broad range of teams including Commercial, Marketing, and Product. We have large open plan spaces and a feature staircase connecting our 3 floors, encouraging our collaborative and open culture. We also have a big outdoor terrace where we can have lunch and host social events when the sun comes out!

The department

Fashion Concierge is the ultimate global luxury sourcing service. Our mission is to elevate the Farfetch Private Client proposition by providing our clients with access to the most desirable items from across the globe. By leveraging our unrivalled (and ever-growing) luxury supply network through our in house, industry-leading technology we have changed the way global customers shop for luxury.

The role

Responsible for sourcing anything that cannot be found on the Farfetch marketplace for our private clients, our Brand Specialists are the core of the Fashion Concierge service. The role involves working with our Private Client Stylists to source items within our extensive network of contacts and working with our supply network to surface 'offline' stock to our internal teams.

We are looking for someone with a strong knowledge of the global luxury landscape and a strong network within the luxury retail industry. You should be able to work to tight deadlines, have strong commercial acumen and a customer-first approach. Past exposure to the world of luxury personal shopping or VIP sales is preferred but not essential.

What you'll do

  • Source products through the Fashion Concierge network in response to 'pull' requests received from Farfetch Private Client Stylists, ensuring that all enquiries are handled within our agreed SLAs;
  • Build effective partnerships with the local and global Private Client teams, promoting a culture of trust and respect;
  • Maintain brand and boutique relationships by maintaining clear communication with our network partners;
  • Drive user engagement with the Fashion Concierge App;
  • Support direct to consumer offers by engaging our network through the 'Discovery'' tool;
  • Support our Private Client Stylists by curating edits of immediately available products to share with their clients;
  • Contribute to medium- and long-term planning through participation in focus groups, team meetings and other ad-hoc projects as required;
  • Act as a brand ambassador for Fashion Concierge, both internally and externally.

Who you are

  • You will have experience in luxury sales (fashion or hard luxury), with a solid understanding of the market and high net-worth client;
  • You will have excellent communication skills;
  • You will be results driven and commercially aware;
  • You will be self-motivated, pro-active and demonstrate strong organisational skills;
  • You are known for going above and beyond at all times with both internal and external customers;
  • You will enjoy finding solutions that are unique and revolutionary;
  • You will have a proven ability to work to strict deadlines within a fast-paced environment.

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