BOTTEGA VENETA Multi-site Manager (Heathrow)

London, United Kingdom
10 Jul 2020
15 Jul 2020
Bottega Veneta has set a new standard for luxury since its birth in Vicenza in 1966. Inspired by Italian culture with a global outlook, the house is defined by a distinctly refined attitude. Bottega Veneta uses noble materials to create considered pieces that become part of their owner's lives. The house embraces a core philosophy of style, innovation and luxury, applied to a full offer for women, men and home.

Job Description

We are seeking a Multi-Site Store Manager in Heathrow who will report into the General Manager.

Your opportunity

You will be responsible for promoting brand engagement and loyalty to clients, particularly VIP's, in order to guarantee store business goals. You will represent the brand and be a proactive manager and sales professional, compliant with all procedures set by the brand HQ. You will have high level relations with the relevant business partners and you will develop strategies and business plan to support the development of the concessions.

How you will contribute

Attract, recruit, develop, retain, and engage customers:
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Ability to work in a high pressurized and constantly changing environment
  • Supervise sales to ensure customer satisfaction, engagement
  • Coaches the sales team to establish and nurture strong relationships with clients
  • Implement action plans to achieve general targets and P&L
  • Create synergies between the concessions to optimize the costs and the benefits
  • Define targeted quantitative and qualitative goals and ensure they are achieved
  • Analyze the results, verify daily, weekly, monthly activities and set up yearly assessments (KPIs)
  • Implement action plans defined with the HQ and guarantee follow up at store level

Communicate high quality relevant feedback and reporting to HQ and/or staff:
  • Provide high quality relevant feedback and requested reports to HQ
  • Inform the General Manager of any local events in the city and / or organized by competitors

Know and monitor business environment including local competition:
  • Keep relevant with market and fashion trends
  • Communicate this information to the staff

Identify, attract, recruit, develop and retain talents:
  • Consistently recruit top talent in partnership with the General Manager and HR
  • Create and maintain a positive work environment

Motivate and challenge the team on a regular basis:
  • Create a team, whose activities will be coordinated in order to make sure that this team is always motivated and competent
  • Keep staff informed at all times regarding store performance through the necessary tools agreed on with the Head of Retail
  • Coach staff
  • Manage individual development
  • Has a significant personal impact on the team

Create development plans for sales staff and management:
  • Ensure professional growth and training of the staff with a coaching approach, by constantly stimulating them to be up-to-date in the fashion industry
  • Able to give effective feedback and empowers the staff to obtain skills for their development

Promote the culture of the brand internally and externally:
  • Oversee the clientelling approach
  • Ensure that the qualitative standards required by our brand are maintained

Ensure store atmosphere upholds brand image:
  • Ensure that the store are always in line with sets up the layout of the store according to the company directions (VM guidelines)
  • Ensure that the image of the store is in line with corporate standards and that the staff is aware of this standard
  • Ensure that team behaviors and store appearance are consistent with the standard of Bottega Veneta service, image and values

Build a network of people who have an impact on local and international luxury business to develop customers' loyalty (especially with Top Clients and VIPs):
  • Guarantee excellent customer experience including welcome and treatments
  • Ensure that all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly
  • Exhibits passion for Bottega Veneta through their behavior to attract new customer

Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organisation:
  • Handle all administration and accounting responsibilities
  • Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
  • Apply all the necessary golden rules to ensure the safety of both store team and customers
  • Supervise warehouse stock and verify that it is in line with the Store's sales potential. Report to Merchandising Retail at Headquarters accordingly
  • Manage inventory activities taking into account related inventory results in collaboration with the Back Office Operation
  • Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the warehouse
  • Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets

Challenge current processes to ensure efficiency and effectiveness:
  • Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation

Who you are
  • Significant experience in luxury goods or retail
  • Significant successful experience in a managerial position (30+ people) in a managerial role with a turnover of at least £10m
  • Strategical mindset
  • High sensitivity to customers experience and loyalty
  • Exceptional interpersonal skills, persuasiveness
  • Precision, organizational skills
  • Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
  • High availability, responsiveness
  • Certified coaching and leadership skills would be highly advantageous
  • Product and Fashion sensitivity
  • Mastering computer skills (Word and Excel)

Why work with us?

BottegaVeneta'sphilosophy iscenteredon the individual and self-confidence. All employees are determined, willing to represent the product and defend it no matter what. The expression of new ideas is strongly encouraged, within the framework of the professional freedom, in order to make coherent the image of the mark. Consistency, trust, collaboration and transparency are the keys to our success. Proudof our social responsibility and to ensure the future of our brand,we are committed to the culture and traditions of our Italian heritage and work with perseverance to maintain them.

Aspart of the Kering Group, we are a fair, positive and creative entity. Our mission is to attract different talents, who recognize these primordial values, and who are driven by the desire to develop them within this group luxury and lifestyle, without ever compromising them. AtBottegaVeneta, we are interested in the result of individual efforts. We identify, nurture and develop all kinds of talents, offering multiple resources and learning opportunities to optimize our professional growth. Dedicated to deepen creativity and innovation, we encourage the learning of know-how while helping professional development.

Job Type

Start Date

Full time

Bottega Veneta U.K. Co. Limited

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