Logistics Dispatcher

Brisbane, California
10 Jul 2020
14 Sep 2020
Responsible for coordinating routing, and following up with drivers to ensure product is picked up from our consignors and delivered to our warehouse or luxury consignment office (LCO). The principal objectives are to enter pickup orders, route and coordinate all pickups throughout the allocated regions and ensure delivery to the warehouse or LCO.

What You Get To Do Every Day
  • Entering all consignment pickup requests both, internal and third party 
  • Route and create driver schedules for next day pickups 
  • Contact all consignors to notify of pickup date and time
  • Work with drivers and consignors to promptly identify and resolve pickup exceptions
  • Be the key communication point for Consignor, Driver and Luxury Manager 
  • Investigate delivery discrepancies with Loss Prevention  
  • Receive and process delivery reports from warehouses
  • Report weekly on volume in all markets
  • Prepare regular reports on pickup network performance vs. consignor SLAs and budget

What You Bring To The Role
  • Ability to work Mon - Fri 8:30 am - 5:30pm 
  • High School Diploma / GED required
  • Some College Preferred
  • Experience in 3PL a plus
  • Must be proficient in various PC applications such as Email, Word, and Excel, Microsoft & Mac
  • Must possess excellent customer service, phone communication, written and verbal skills
  • Must be detailed oriented and can meet deadlines.
  • Must be able to work independently and lead others in a fast-paced environment
  • Must have strong problem solving ability
  • Must be able to analyze and breakdown data/information to identify root cause and develop appropriate countermeasures
  • Must be able to interact with multiple teams
  • Ability to multitask
  • Ability to communicate efficiently

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.



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