Retail Expert, Watches

Location
WeHo, California
Posted
10 Jul 2020
Closes
03 Sep 2020
Ref
4788533002
Level
Manager
The Retail Expert, Watches will report to the Director of Experts. Key areas of responsibility include facilitating the authentication, diagnostics, and repair of timepieces as well as overseeing the tools, processes, and equipment, utilized by the company's watchmakers. This position will service watches within our retail store and interact and engage with customers to communicate nuances of watch repair and service options and choreograph communication across multiple internal teams to execute a seamless consignor experience and a frictionless production pipeline.

What You Get To Do Every Day
  • Accountable for assessing the condition, authenticity, and functionality of timepieces personally worked on within our retail store.
  • Accountable for diagnosing and performing service on timepieces of basic to moderate complexity to restore them The RealReal standards of accuracy and functionality
  • Accountable for coordinating the necessary communication between all watchmakers, clients, customers and operations personnel, to receive approval on needed repairs and process accordingly 
  • Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal.
  • Work closely with Expert Service leaders to assist in any requested educational or training initiatives
  • Partner with Expert Service leaders to scale and diversify the growth of the company's watch repair and service initiatives

What You Bring To The Role
  • Ability to execute on communication systems
  • Adept at working with technology solutions to increase productivity and efficiency 
  • Polished in verbal and written communication
  • Ability to handle multiple complex, time sensitive situations 
  • Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required.
  • Degree or certification from relevant watchmaking educational institution
  • 3-5 years experience repairing timepieces
  • Brand certification from major watch brand a plus

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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