Senior E-Commerce Executive - Cartier

Recruiter
Richemont
Location
Shanghai, China
Posted
13 Jul 2020
Closes
17 Jul 2020
Ref
20023-en_US
Cartier

JOB TITLE Senior E-Commerce E xecutive

REPORTING TO Assistant E-commerce Manager

LOCATION Shanghai

MAIN PURPOSE

This position as an e-Commerce Executive within Cartier China is a multi-role position that will consist mainly of analyzing sales/traffic performances for Tmall Store/Mini-program and in planning/supporting new key projects in the scope of Cartier China e-Commerce needs (e.g. new services/functions to be deployed on cartier.cn/Mini-program).

KEY RESPONSIBILITIES

  • Key responsibility 1 : Tmall/Mini-program Sales/Traffic analysis and reporting


  • Generate monthly sales performance reports including KPIs such as traffic, conversion rate, average basket and return rate.
  • Conduct qualitative and quantitative sales analysis following the end of a campaign.
  • Provide insight on current product sales trends, in preparation of future campaigns.


  • Key responsibility 2 : Key Projects


  • Help translate e-Commerce needs into clear business processes/requirements for the launch of new functionalities. Review and prepare necessary documentation.
  • Plan deployment by coordinating all the different central/local teams through the different implementation cycles.
  • Test the full integration of new functionalities with e-Commerce systems.
  • Ensure reliability and performance of e-Commerce systems.
  • Assist in deployment of fixes and upgrades planned.


  • Key responsibility 3 : Client relation systems


  • Follow implementation of new client feedback systems, including live-chat and survey platforms.
  • Monitor e-Commerce client feedbacks to identify which system upgrades/changes would help improving online user experience and plan quick actions to solve issues faced by online customers.


  • Key responsibility 4 : e-Commerce Operations


  • Plan and follow new product launches on e-Commerce channels.
  • Manage e-Commerce related material, PLV, printing etc. including logistics, stock and so on.
  • Manage service providers and processed PO (purchase orders).
  • Assisting in deployment and maintenance of new Boutique listing platform.


DIMENSION:

  • Headcount supervised: 0
  • Internal contacts:


SKILLS
  • Problem-solver, service and result oriented.
  • Ability to work both independently and with a team.
  • Innovative, multi-tasking with good interpersonal, communication and organization skills.
  • Ability to work in a complex and multicultural environment.
  • Strong computer skills with basic understanding of Microsoft Office applications including Outlook, Excel and Powerpoint.

PROFILE
  • 3 + years working experience, ideally in e-Commerce or in the Luxury Industry.
  • Fast-learner, rigorous, conscientious, organized, dynamic, proactive and team player.
  • Excellent communication skills in Chinese and English (French is a plus).