Ecommerce Operations Associate

Recruiter
AMIRI
Location
Los Angeles, CA
Posted
14 Jul 2020
Closes
04 Aug 2020
Function
Ecommerce
Contract Type
Permanent
Hours
Full Time

Duties Include but are not Limited to:

  • Analyze and report on e-commerce channel performance metrics; develop and adhere to KPIs
  • Complete order picking, manage returns, and monitor inventory levels
  • Perform day to day task revolving around e-commerce operations including daily communication within cross-departmental and also external parties (Zendesk, 3PL, DHL, UPS, messengers, etc.)
  • Evaluate operations procedures and processes to recommend strategies--including reporting on chargebacks 
  • Compare processes with industry standards and best practices
  • Deliver consistent exceptional customer service in a timely and professional manner
  • Maintain packing supply levels in-office and with 3PL; placing reorders as needed
  • Develop and document workflows to streamline processes.
  • Conduct meetings with E-Commerce Manager to discuss any operational issues, initiative and fulfillment performance
  • Delivery performance issue – gather data and analyze data, communicate with Management 
  • Conduct recurring/ad hoc processes/reporting with 3PL
  • Assist with 3PL warehouse operations matters and act as the middle person for communication with the warehouse in understanding the issue and communication with other teams 
  • Review any order processing issues
  • Assist with customer service operations matters working closely with Operations and Management team(s)
  • Assist in process improvement and documentation within the department
  • Other ad hoc projects as requested by management team

Desired Skills:

  • Ability to multitask and take on other departmental projects and initiatives
  • collaborates cross functionally with other departments.
  • Takes initiative and ownership of responsibilities
  • Creative, collaborates and brings fresh ideas
  • Accurate + detail oriented and organized
  • strong communication skills, professional
  • Acts with sense of urgency and consistently follows up, understands and meets deadlines.
  • Positive attitude, team player helps others out in the department
  • Excited about the brand

Knowledge of the Following Programs a Plus:

  • Shopify + Apps
  • ERP + WMS Systems
  • Excel / PowerPoint etc. 
  • Zendesk or other CRM systems 
  • Google Tools

Similar jobs

Similar jobs