Ecommerce Operations Associate
Duties Include but are not Limited to:
- Analyze and report on e-commerce channel performance metrics; develop and adhere to KPIs
- Complete order picking, manage returns, and monitor inventory levels
- Perform day to day task revolving around e-commerce operations including daily communication within cross-departmental and also external parties (Zendesk, 3PL, DHL, UPS, messengers, etc.)
- Evaluate operations procedures and processes to recommend strategies--including reporting on chargebacks
- Compare processes with industry standards and best practices
- Deliver consistent exceptional customer service in a timely and professional manner
- Maintain packing supply levels in-office and with 3PL; placing reorders as needed
- Develop and document workflows to streamline processes.
- Conduct meetings with E-Commerce Manager to discuss any operational issues, initiative and fulfillment performance
- Delivery performance issue – gather data and analyze data, communicate with Management
- Conduct recurring/ad hoc processes/reporting with 3PL
- Assist with 3PL warehouse operations matters and act as the middle person for communication with the warehouse in understanding the issue and communication with other teams
- Review any order processing issues
- Assist with customer service operations matters working closely with Operations and Management team(s)
- Assist in process improvement and documentation within the department
- Other ad hoc projects as requested by management team
- Ability to multitask and take on other departmental projects and initiatives
- collaborates cross functionally with other departments.
- Takes initiative and ownership of responsibilities
- Creative, collaborates and brings fresh ideas
- Accurate + detail oriented and organized
- strong communication skills, professional
- Acts with sense of urgency and consistently follows up, understands and meets deadlines.
- Positive attitude, team player helps others out in the department
- Excited about the brand
Knowledge of the Following Programs a Plus:
- Shopify + Apps
- ERP + WMS Systems
- Excel / PowerPoint etc.
- Zendesk or other CRM systems
- Google Tools