Ecommerce Operations Associate

Duties Include but are not Limited to:

• Analyze and report on e-commerce channel performance metrics; develop and adhere to KPIs
• Complete order picking, manage returns, and monitor inventory levels
• Perform day to day task revolving around e-commerce operations including daily communication within cross-departmental and also external parties (Zendesk, 3PL, DHL, UPS, messengers, etc.)
• Evaluate operations procedures and processes to recommend strategies--including reporting on chargebacks 
• Compare processes with industry standards and best practices
• Deliver consistent exceptional customer service in a timely and professional manner
• Maintain packing supply levels in-office and with 3PL; placing reorders as needed
• Develop and document workflows to streamline processes.
• Conduct meetings with E-Commerce Manager to discuss any operational issues, initiative and fulfillment performance
• Delivery performance issue – gather data and analyze data, communicate with Management 
• Conduct recurring/ad hoc processes/reporting with 3PL
• Assist with 3PL warehouse operations matters and act as the middle person for communication with the warehouse in understanding the issue and communication with other teams 
• Review any order processing issues
• Assist with customer service operations matters working closely with Operations and Management team(s)
• Assist in process improvement and documentation within the department
• Other ad hoc projects as requested by management team

Desired Skills:

• Ability to multitask and take on other departmental projects and initiatives
• collaborates cross functionally with other departments.
• Takes initiative and ownership of responsibilities
• Creative, collaborates and brings fresh ideas
• Accurate + detail oriented and organized
• strong communication skills, professional
• Acts with sense of urgency and consistently follows up, understands and meets deadlines.
• Positive attitude, team player helps others out in the department
• Excited about the brand

Knowledge of the Following Programs a Plus:

• Shopify + Apps
• ERP + WMS Systems
• Excel / PowerPoint etc. 
• Zendesk or other CRM systems 
• Google Tools