Ecommerce Fulfilment Assistant - Store Based
- Employer
- Theory
- Location
- London (Central), London (Greater)
- Closing date
- 6 Aug 2020
View more
- Function
- Sales & Business Development
- Level
- Coordinator / Executive
- Contract Type
- Contract
- Hours
- Part Time
Job Details
The role will be based in Marylebone, London, reporting to the Ecommerce Manager and Marylebone High Street Store Manager.
Fixed-term contract - Part-time.
Key Accountabilities
- Ensure all E-commerce orders are picked, packed and dispatched in a timely and accurate manner
- Liaising with customer Service team and E-commerce team, where required, to ensure prompt resolution of any customer enquiries.
- Communicate effectively with all relevant internal & external third parties, such as E-commerce team, buying office, suppliers and couriers.
- Effectively process returns and exchanges in a timely manner and liaise with customer service on customer refunds.
Skills & Experience
- Someone who has experience in fashion retail or fashion customer service.
- Excellent communication and interpersonal skills.
- Proven track record of excellent customer service.
Company
Founded by Andrew Rosen in 1997, Theory revolutionized the contemporary market with its concept of the urban uniform, a modern edit of elevated essentials.
The Fast Retailing acquisition of Theory in 2004 spurred global expansion of the brand; today, Theory operates 221 freestanding stores worldwide. The launch of e-commerce in 2010 and collaborative relationships with department and specialty stores continue to position Theory as a continually expanding international omnichannel phenomenon.
A leader in Fast Retailing Group's dossier, Theory balances luxury with accessibility in collections with integrity known for their precisely tailored silhouettes and exceptional fabrics.
- Location
-
38 Gansevoort Street
New York
US
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